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Over the course of ~15 years I have made purchases on Xbox live service. Over that time I have used multiple different Email addresses.", "The Email addresses which have associated purchases on them are ************************* *************************** ************************ ********************** and the Xbox live ID is ******* . The primary Email account is now ************************ Xbox support has stated they can see the previous purchase history on those emails but directed me to go through the returns process but that is completely automated by microsoft and I was denied help.", "The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction. I have been trying to stop recurring charges to my Credit Card from Microsoft for the amount of ***** every billing cycle since 2016,the subscription expired on March 6th 2016! 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This new functionality allows you to effortlessly add upcoming game titles, currently available for pre-order, to your Wishlists. Not only does this feature enhance your gaming experience, but it also empowers game creators by driving more visibility and success to their titles.", "Let's talk about the new Xbox Mastercard and why its a major treat for gamers 🍭 Here's the thing: This Microsoft-Mastercard partnership with Barclays US Consumer Bank will allows user to earn card points through everyday purchases, which can be redeemed for games and add-ons on xbox.com.", "Exciting news for all Xbox enthusiasts! 🎮📢 Check out this informative blog post on how to troubleshoot log-in issues on Xbox.com. Whether you're facing obstacles or simply need some guidance, this post has got you covered! Click on the link below to access the full article.", "#gaming #gamedevelopers #gamecreators #xbox ... How competitive is the console games market in 2023? For our next free webinar, I'll be presenting on the market for console games and the competitive landscape for new releases using exclusive title data from Ampere Games - Analytics." ] }, "source_meta": { "pattern": "/\\b(bbb\\.org|companieshouse\\.gov\\.uk|linkedin\\.com|crunchbase\\.com|zoominfo\\.com|opencorporates\\.com|sec\\.gov)\\b/ui", "source_type": "business_profile", "label": "Business profile", "trust_weight": 72, "evidence_weight": 70, "noise_penalty": 8, "requires_exact_domain_match": false, "supports_positive_verdicts": true, "supports_negative_verdicts": false, "freshness_ttl_days": 30, "host": "www.linkedin.com" }, "entity": { "score": 24, "exactness": "weak_match", "reasons": [ "The exact domain is mentioned in the page snippet or document text." ] } }, { "provider": "brave", "query": "site:linkedin.com \"xbox.com\" -site:xbox.com -site:www.xbox.com", "title": "Microsoft Xbox Series X | LinkedIn", "url": "https://ec.linkedin.com/company/xboxseriesx?trk=ppro_cprof", "display_url": "https://ec.linkedin.com/company/xboxseriesx?trk=ppro_cprof", "host": "ec.linkedin.com", "snippet": "Sitio web · https://www.xbox.com/en-GB/consoles/xbox-series-x · Enlace externo para Microsoft Xbox Series X · Sector · Videojuegos · Tamaño de la empresa · De 501 a 1.000 empleados · Sede · Reading · Tipo · Empresa pública · Fundación ...", "rank": 3, "raw": { "title": "Microsoft Xbox Series X | LinkedIn", "url": "https://ec.linkedin.com/company/xboxseriesx?trk=ppro_cprof", "is_source_local": false, "is_source_both": false, "description": "Sitio web · https://www.xbox.com/en-GB/consoles/xbox-series-x · Enlace externo para Microsoft Xbox Series X · Sector · Videojuegos · Tamaño de la empresa · De 501 a 1.000 empleados · Sede · Reading · Tipo · Empresa pública · Fundación ...", "profile": { "name": "LinkedIn", "url": "https://ec.linkedin.com/company/xboxseriesx?trk=ppro_cprof", "long_name": "ec.linkedin.com", "img": "https://imgs.search.brave.com/p1rUWOKc9Xb1BZ1JG1PLkxFjr6BIkCNgpyunTyE8RZU/rs:fit:32:32:1:0/g:ce/aHR0cDovL2Zhdmlj/b25zLnNlYXJjaC5i/cmF2ZS5jb20vaWNv/bnMvYjc4ODM1YTM3/MWQ0YjdmZGZmYjg1/Yjc1YzRiMzY4NTJm/MzU0OGYyZTg3NGNh/YTM1NzI3NWUxMmE4/ZDM4OTgyZC9lYy5s/aW5rZWRpbi5jb20v" }, "language": "en", "family_friendly": true, "type": "search_result", "subtype": "generic", "is_live": false, "meta_url": { "scheme": "https", "netloc": "ec.linkedin.com", "hostname": "ec.linkedin.com", "favicon": "https://imgs.search.brave.com/p1rUWOKc9Xb1BZ1JG1PLkxFjr6BIkCNgpyunTyE8RZU/rs:fit:32:32:1:0/g:ce/aHR0cDovL2Zhdmlj/b25zLnNlYXJjaC5i/cmF2ZS5jb20vaWNv/bnMvYjc4ODM1YTM3/MWQ0YjdmZGZmYjg1/Yjc1YzRiMzY4NTJm/MzU0OGYyZTg3NGNh/YTM1NzI3NWUxMmE4/ZDM4OTgyZC9lYy5s/aW5rZWRpbi5jb20v", "path": "› company › xboxseriesx" }, "thumbnail": { "src": "https://imgs.search.brave.com/x0VcZgALDXPUPJygLIIL2LT9N1OKdLvDGRVlkzWR6KU/rs:fit:200:200:1:0/g:ce/aHR0cHM6Ly9tZWRp/YS5saWNkbi5jb20v/ZG1zL2ltYWdlL0M0/RTBCQVFGdVFDeW1Y/Um1vTVEvY29tcGFu/eS1sb2dvXzIwMF8y/MDAvMC8xNjMwNjI0/MTc0MDgwL3hib3hz/ZXJpZXN4X2xvZ28_/ZT0yMTQ3NDgzNjQ3/JmFtcDt2PWJldGEm/YW1wO3Q9T05rNm1D/VFZEOE1iOUFzWnRE/WUo5OGtTYU91b2lj/OVZoaUpGcGxZbmh5/OA", "original": "https://media.licdn.com/dms/image/C4E0BAQFuQCymXRmoMQ/company-logo_200_200/0/1630624174080/xboxseriesx_logo?e=2147483647&v=beta&t=ONk6mCTVD8Mb9AsZtDYJ98kSaOuoic9VhiJFplYnhy8", "logo": true }, "organization": { "type": "organization", "name": "Microsoft Xbox Series X", "contact_points": [] }, "extra_snippets": [ "Sitio web · https://www.xbox.com/en-GB/consoles/xbox-series-x · Enlace externo para Microsoft Xbox Series X · Sector · Videojuegos · Tamaño de la empresa · De 501 a 1.000 empleados · Sede · Reading · Tipo · Empresa pública · Fundación · 2020 · Principal ·", "Al hacer clic en «Continuar como» a continuación, aceptas las Condiciones de uso, la Política de privacidad y la Política de cookies de LinkedIn." ] }, "source_meta": { "pattern": "/\\b(bbb\\.org|companieshouse\\.gov\\.uk|linkedin\\.com|crunchbase\\.com|zoominfo\\.com|opencorporates\\.com|sec\\.gov)\\b/ui", "source_type": "business_profile", "label": "Business profile", "trust_weight": 72, "evidence_weight": 70, "noise_penalty": 8, "requires_exact_domain_match": false, "supports_positive_verdicts": true, "supports_negative_verdicts": false, "freshness_ttl_days": 30, "host": "ec.linkedin.com" }, "entity": { "score": 24, "exactness": "weak_match", "reasons": [ "The exact domain is mentioned in the page snippet or document text." ] } }, { "provider": "brave", "query": "site:linkedin.com \"xbox.com\" -site:xbox.com -site:www.xbox.com", "title": "Scott Greene - 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New to LinkedIn?", "#Trust is a core value for us here at SoundThinking, especially when it comes to the use of technology solutions. Our own Alfred Lewers Jr speaks to… · Friends - I hate to write again so soon, but the State of Minnesota needs even more help. America's most visited #wilderness - the Boundary Waters -… · 2026 marks 25 years of Xbox.", "The best parts of that change are the new cloud-native standards (COGs, STAC, ZARR, GeoParquet, etc.), the open tools that support them, and the data being distributed this way. 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I am seeking an appropriate credit or refund for the billing period during which I was unable to access the service I paid for. Thank you for reviewing my case. Sincerely, Rajesh Shankar ... Their customer support site is like a labyrinth, except the Minotaur in the centre just wants to waste your time.", "rank": 2, "raw": { "title": "Xbox Reviews | Read Customer Service Reviews of www.xbox.com | 2 of 39", "url": "https://www.trustpilot.com/review/www.xbox.com?page=2", "is_source_local": false, "is_source_both": false, "description": "Xbox has not provided written responses, transcripts, or follow-up documentation despite these attempts. I am seeking an appropriate credit or refund for the billing period during which I was unable to access the service I paid for. Thank you for reviewing my case. Sincerely, Rajesh Shankar ... 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Their customer support site is like a labyrinth, except the Minotaur in the centre just wants to waste your time." ] }, "source_meta": { "pattern": "/\\b(trustpilot\\.com|sitejabber\\.com|reviews\\.io|glassdoor\\.com|g2\\.com|capterra\\.com|reviews\\.co\\.uk|productreview\\.com\\.au)\\b/ui", "source_type": "review_platform", "label": "Review platform", "trust_weight": 56, "evidence_weight": 52, "noise_penalty": 18, "requires_exact_domain_match": false, "supports_positive_verdicts": true, "supports_negative_verdicts": true, "freshness_ttl_days": 14, "host": "www.trustpilot.com" }, "entity": { "score": 42, "exactness": "likely_match", "reasons": [ "The exact domain is mentioned in the page snippet or document text.", "The result URL contains the exact domain string." ] } }, { "provider": "brave", "query": "site:trustpilot.com \"xbox.com\" -site:xbox.com -site:www.xbox.com", "title": "Xbox Reviews | Read Customer Service Reviews of www.xbox.com | 7 of 31", "url": "https://uk.trustpilot.com/review/www.xbox.com?page=7", "display_url": "https://uk.trustpilot.com/review/www.xbox.com?page=7", "host": "uk.trustpilot.com", "snippet": "Have spent over a week trying to get in contact with someone from Xbox or Microsoft support and literally impossible Worked through bot feature multiple times (over 10 throughout the week) to request call from someone in support and always told they would be calling me in 3 minutes ... Received 0 calls Tried posting in community forum and got some replies from community members but none of them could help me actually talk to a support agent Now I have to ship back the controller and pray as there is no one to help me confirm if they actually understand the issue I am sending the controller back for (no option when working through site to simply say you sent the wrong color fix this) Terrible customer support, the worst support experience I have ever had", "rank": 3, "raw": { "title": "Xbox Reviews | Read Customer Service Reviews of www.xbox.com | 7 of 31", "url": "https://uk.trustpilot.com/review/www.xbox.com?page=7", "is_source_local": false, "is_source_both": false, "description": "Have spent over a week trying to get in contact with someone from Xbox or Microsoft support and literally impossible Worked through bot feature multiple times (over 10 throughout the week) to request call from someone in support and always told they would be calling me in 3 minutes ... 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Your experience can help others make better choices. | Read 121-140 Reviews out of 618", "Awful service I own a game online and played it for years now all of a sudden I need to pay for EA Play to get on it for some reason they didn’t even come close to a solution. ... the amount of tutorials i have to read to get anything done on the microsoft services are bad enough, but when i want to play a game on my xbox i have to update the 50 gigabyte \"update\" before playing, and the xbox doesn't stay on long enough without my activity-interruption to download the whole update.", "Xbox have a circular phone/online contact system that means you cannot get help for this issue. I will not be buying from Xbox again. ... Horrible took my money for subscription that I never subscribe too 14.99 euro and won’t refund my money !! Suport is so useless feels like talking to computer !", "Have spent over a week trying to get in contact with someone from Xbox or Microsoft support and literally impossible Worked through bot feature multiple times (over 10 throughout the week) to request call from someone in support and always told they would be calling me in 3 minutes ... Received 0 calls Tried posting in community forum and got some replies from community members but none of them could help me actually talk to a support agent Now I have to ship back the controller and pray as there is no one to help me confirm if they actually understand the issue I am sending the controller back for (no option when working through site to simply say you sent the wrong color fix this) Terrible customer support, the worst support experience I have ever had" ] }, "source_meta": { "pattern": "/\\b(trustpilot\\.com|sitejabber\\.com|reviews\\.io|glassdoor\\.com|g2\\.com|capterra\\.com|reviews\\.co\\.uk|productreview\\.com\\.au)\\b/ui", "source_type": "review_platform", "label": "Review platform", "trust_weight": 56, "evidence_weight": 52, "noise_penalty": 18, "requires_exact_domain_match": false, "supports_positive_verdicts": true, "supports_negative_verdicts": true, "freshness_ttl_days": 14, "host": "uk.trustpilot.com" }, "entity": { "score": 42, "exactness": "likely_match", "reasons": [ "The exact domain is mentioned in the page snippet or document text.", "The result URL contains the exact domain string." ] } }, { "provider": "brave", "query": "site:trustpilot.com \"xbox.com\" -site:xbox.com -site:www.xbox.com", "title": "Xbox Reviews | Read Customer Service Reviews of www.xbox.com | 8 of 39", "url": "https://nz.trustpilot.com/review/www.xbox.com?page=8", "display_url": "https://nz.trustpilot.com/review/www.xbox.com?page=8", "host": "nz.trustpilot.com", "snippet": "Their customer support site is like a labyrinth, except the Minotaur in the centre just wants to waste your time. 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It is designed to put people off cancelling or requesting refunds and is incredibly pr... See more ... Xbox pretends to be a fair and inclusive company — but in reality, they divide players into \"worthy\" and \"unworthy\" regions.", "Do you agree with Xbox's TrustScore? Voice your opinion today and hear what 1,283 customers have already said.", "Join the 1,283 people who've already reviewed Xbox. Your experience can help others make better choices.", "The xbox x/s series is the same garbage as before, they say improved gaming I can't see any improvement apart from the graphics, you can see your avatar getting blown to bits better. The ping against... See more ... I bought an online game, played it a little bit, realised the game wasn't like it'#s description at all. Requested a refund and boom \"can't refund digital games as they've been consumed\" I don't reme... See more ... This company is Hijacking the video games industry and its no longer fun or welcoming." ] }, "source_meta": { "pattern": "/\\b(trustpilot\\.com|sitejabber\\.com|reviews\\.io|glassdoor\\.com|g2\\.com|capterra\\.com|reviews\\.co\\.uk|productreview\\.com\\.au)\\b/ui", "source_type": "review_platform", "label": "Review platform", "trust_weight": 56, "evidence_weight": 52, "noise_penalty": 18, "requires_exact_domain_match": false, "supports_positive_verdicts": true, "supports_negative_verdicts": true, "freshness_ttl_days": 14, "host": "uk.trustpilot.com" }, "entity": { "score": 42, "exactness": "likely_match", "reasons": [ "The exact domain is mentioned in the page snippet or document text.", "The result URL contains the exact domain string." ] }, "body": "Xbox Reviews | Read Customer Service Reviews of www.xbox.comSuggested companiesPlayStationplaystationnetwork.com•1.6K reviews1.2Nintendowww.nintendo.com•1.3K reviews1.4Store Playstationstore.playstation.com•2.4K reviews1.2CategoriesBlogLog inFor businessesFor businessesLog inCategoriesBlogEvents & EntertainmentGamingGaming servicesXboxSummaryAboutReviewsVisit websiteWrite a reviewVisit websiteUnclaimed profileXbox Reviews 1,288 •1.4Gaming servicesWrite a reviewVisit websiteWrite a reviewWe use technology to protect platform integrity, but we don't fact-check reviewsWhile we don't verify specific claims because reviewers' opinions are their own, we may label reviews as \"Verified\" when we can confirm a business interaction took place. Read moreTo protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read moreReview summaryBased on reviews, created with AIMost reviewers were let down by their experience overall. Many consumers expressed dissatisfaction with the product, citing issues with its quality and performance. Reviewers also frequently mentioned negative experiences with customer service, highlighting difficulties in getting assistance and resolving problems. Furthermore, people were unhappy with the subscription service, noting concerns about its value and increasing costs. The pricing of products and services was a common point of contention, with many finding them too expensive. Finally, the website was a source of frustration for users, who encountered problems with its functionality and usability.See moreWhat people talk about mostProductUsers describe negative interactions with product, frequently reporting issues with console reliability, such... See moreCustomer serviceClients share negative opinions on customer service, with many reviewers describing it as nonexistent or the... See moreSubscriptionReviewers highlight negative aspects of subscription services. Many customers express frustration with... See morePriceCustomers consistently express dissatisfaction with pricing, citing concerns about increasing costs and... See moreWebsiteCustomers had negative experiences with the website. Many reviewers reported difficulties logging in, with... See moreBased on these reviewsOllie MulkerrinsJan 14, 2026Their customer support site is like a labyrinth, except the Minotaur in the centre just wants to waste your time. It is designed to put people off cancelling or requesting refunds and is incredibly pr... See moreAndrey G.Jul 20, 2025Xbox pretends to be a fair and inclusive company — but in reality, they divide players into \"worthy\" and \"unworthy\" regions. As a Ukrainian gamer, I can’t even buy a game legally on their platf... See moretoewad1 youtubeFeb 27, 2026The xbox x/s series is the same garbage as before, they say improved gaming I can't see any improvement apart from the graphics, you can see your avatar getting blown to bits better. The ping against... See moreEDEdFeb 4, 2026I bought an online game, played it a little bit, realised the game wasn't like it'#s description at all. Requested a refund and boom \"can't refund digital games as they've been consumed\" I don't reme... See moreMo EOct 3, 2025This company is Hijacking the video games industry and its no longer fun or welcoming. How do people who cant afford to…", "html": "