{
    "ready": true,
    "site": {
        "id": 0,
        "domain": "zendesk.co.jp",
        "display_name": "zendesk.co.jp",
        "primary_country_code": "JP",
        "category_name": "Business"
    },
    "metrics": {
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        "country_rank": 1,
        "category_rank": 73,
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        "daily_time_on_site_seconds": 192,
        "bounce_rate": 45,
        "search_visits_percent": 29.74,
        "total_sites_linking_in": 11,
        "monthly_unique_visitors": 52,
        "recorded_at": "2026-03-31 02:27:03"
    },
    "audit": {
        "score": 42
    },
    "traffic_sources": {
        "direct_percent": 27.93,
        "search_percent": 28.54,
        "social_percent": 5.78,
        "referral_percent": 17.52,
        "email_percent": 7.43,
        "paid_percent": 12.8
    },
    "seo_profile": {
        "backlinks_total": 11,
        "referring_domains": 11,
        "dofollow_backlinks_percent": 100,
        "organic_keywords": 13,
        "indexed_pages": 1,
        "page_speed_score": 100,
        "mobile_friendliness_score": 46,
        "authority_score": 33,
        "spam_risk_score": 10
    },
    "crawl_report": {
        "robots_status": 0,
        "sitemap_status": 0,
        "sitemap_total_urls": 0,
        "crawl_blocked": true,
        "crawl_blocked_by": "Cloudflare",
        "crawl_blocked_reason": "Cloudflare challenge or bot protection blocked the crawler.",
        "notes": [
            "Homepage title has not been captured yet.",
            "Meta description is missing.",
            "No H1 heading was detected.",
            "robots.txt could not be confirmed.",
            "Sitemap could not be confirmed.",
            "Cloudflare limited the homepage crawl: Cloudflare challenge or bot protection blocked the crawler."
        ],
        "created_at": "2026-03-31 02:27:03"
    },
    "keywords": [
        {
            "keyword": "zendesk.co.jp",
            "position": 25,
            "search_engine": "Estimated",
            "checked_at": "2026-04-19 06:54:00",
            "is_estimated": true
        },
        {
            "keyword": "zendesk.co.jp business",
            "position": 27,
            "search_engine": "Estimated",
            "checked_at": "2026-04-19 06:54:00",
            "is_estimated": true
        },
        {
            "keyword": "zendesk.co.jp reviews",
            "position": 29,
            "search_engine": "Estimated",
            "checked_at": "2026-04-19 06:54:00",
            "is_estimated": true
        },
        {
            "keyword": "zendesk",
            "position": 31,
            "search_engine": "Estimated",
            "checked_at": "2026-04-19 06:54:00",
            "is_estimated": true
        }
    ],
    "rating": {
        "overall": 42,
        "label": "Average",
        "breakdown": [
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                "label": "Technical foundation",
                "score": 5,
                "max": 18
            },
            {
                "label": "Authority & trust",
                "score": 11,
                "max": 30
            },
            {
                "label": "Reach & market presence",
                "score": 5,
                "max": 18
            },
            {
                "label": "Search visibility",
                "score": 2,
                "max": 12
            },
            {
                "label": "Engagement & retention",
                "score": 7,
                "max": 10
            },
            {
                "label": "Channels & diversification",
                "score": 4,
                "max": 6
            },
            {
                "label": "Registry stability",
                "score": 3,
                "max": 6
            },
            {
                "label": "Quality system",
                "score": 28,
                "max": 100
            },
            {
                "label": "Reputation system",
                "score": 39,
                "max": 100
            },
            {
                "label": "Safety system",
                "score": 100,
                "max": 100
            },
            {
                "label": "Evidence confidence",
                "score": 12,
                "max": 100
            },
            {
                "label": "External intelligence",
                "score": 50,
                "max": 100
            }
        ],
        "authority_score": 37,
        "quality_score": 28,
        "reputation_score": 39,
        "safety_score": 100,
        "confidence_score": 12,
        "fraud_score": 0,
        "authority_signals": {
            "backlinks": 11,
            "referring_domains": 11,
            "organic_keywords": 13,
            "indexed_pages": 1,
            "monthly_visitors": 52,
            "global_rank": 109,
            "engagement_score": 67,
            "crawl_quality_score": 35,
            "brand_completeness_score": 8,
            "link_diversity_score": 96,
            "technical_reliability_score": 57,
            "whois_score": 45,
            "whois_age_years": 0,
            "whois_stability_score": 100,
            "spam_penalty": 0
        },
        "whois_signals": {
            "age_years": 0,
            "days_to_expiry": null,
            "days_since_last_registry_update": null,
            "stability_score": 100,
            "registrar_changes": 0,
            "ownership_changes": 0,
            "nameserver_changes": 0,
            "status_changes": 0,
            "history_entries": 1,
            "privacy_protected": false,
            "dnssec_enabled": false,
            "has_registrant_country": false,
            "registrant_country": "",
            "nameserver_count": 0,
            "status_count": 0
        }
    },
    "authority_score": 37,
    "trust_score": 42,
    "domain_tags": {
        "primary_tag": "Uncertain",
        "primary_tag_score": 70,
        "primary_candidate": "Uncertain",
        "primary_candidate_score": 70,
        "tag_codes": "Uncertain,T,C",
        "tags": [
            {
                "code": "Uncertain",
                "label": "Uncertain",
                "tone": "unknown",
                "description": "External checks stayed inconclusive, so the model avoided a harder verdict.",
                "reason": "The evidence is mixed and external checks stayed inconclusive, so the system kept an uncertainty buffer instead of a harder automated verdict.",
                "message": "The evidence is materially mixed or partially corroborated, so the model is avoiding a harder verdict.",
                "priority": 70,
                "score": 70,
                "match_percent": 70,
                "threshold_band": "strong"
            },
            {
                "code": "T",
                "label": "Trusted",
                "tone": "good",
                "description": "Strong trust, stability, and low-risk signals were detected.",
                "reason": "Low spam indicators plus strong trust, quality, registry, and stability signals were detected. Showing the stored external intelligence snapshot. New search and review intelligence only runs after a visitor uses Refresh data manually.",
                "message": "The site shows a reasonably trustworthy and stable profile.",
                "priority": 64,
                "score": 64,
                "match_percent": 64,
                "threshold_band": "strong"
            },
            {
                "code": "C",
                "label": "Caution",
                "tone": "caution",
                "description": "Signals are mixed or weak, so this domain should be treated carefully.",
                "reason": "Review carefully: mixed trust signals. Showing the stored external intelligence snapshot. New search and review intelligence only runs after a visitor uses Refresh data manually.",
                "message": "The signal mix leans cautious and the site should be treated carefully until more evidence arrives.",
                "priority": 62,
                "score": 62,
                "match_percent": 62,
                "threshold_band": "strong"
            }
        ],
        "tag_breakdown": [
            {
                "code": "Uncertain",
                "label": "Uncertain",
                "tone": "unknown",
                "description": "External checks stayed inconclusive, so the model avoided a harder verdict.",
                "reason": "The evidence is mixed and external checks stayed inconclusive, so the system kept an uncertainty buffer instead of a harder automated verdict.",
                "message": "The evidence is materially mixed or partially corroborated, so the model is avoiding a harder verdict.",
                "priority": 70,
                "score": 70,
                "match_percent": 70,
                "threshold_band": "strong"
            },
            {
                "code": "T",
                "label": "Trusted",
                "tone": "good",
                "description": "Strong trust, stability, and low-risk signals were detected.",
                "reason": "Low spam indicators plus strong trust, quality, registry, and stability signals were detected. Showing the stored external intelligence snapshot. New search and review intelligence only runs after a visitor uses Refresh data manually.",
                "message": "The site shows a reasonably trustworthy and stable profile.",
                "priority": 64,
                "score": 64,
                "match_percent": 64,
                "threshold_band": "strong"
            },
            {
                "code": "C",
                "label": "Caution",
                "tone": "caution",
                "description": "Signals are mixed or weak, so this domain should be treated carefully.",
                "reason": "Review carefully: mixed trust signals. Showing the stored external intelligence snapshot. New search and review intelligence only runs after a visitor uses Refresh data manually.",
                "message": "The signal mix leans cautious and the site should be treated carefully until more evidence arrives.",
                "priority": 62,
                "score": 62,
                "match_percent": 62,
                "threshold_band": "strong"
            },
            {
                "code": "Blocked",
                "label": "Partial evidence",
                "tone": "unknown",
                "description": "The crawler was blocked, so some conclusions are lower confidence.",
                "reason": "The crawler had partial visibility, so some conclusions are lower confidence.",
                "message": "",
                "priority": 6,
                "score": 6,
                "match_percent": 6,
                "threshold_band": "none"
            },
            {
                "code": "Crypto",
                "label": "Crypto drainer risk",
                "tone": "toxic",
                "description": "Wallet-connect or seed-phrase theft patterns were detected.",
                "reason": "Wallet-connect or seed-phrase theft patterns were detected.",
                "message": "No meaningful crypto-drainer signals were detected.",
                "priority": 0,
                "score": 0,
                "match_percent": 0,
                "threshold_band": "none"
            }
        ],
        "nsfw_score": 0,
        "trust_score": 43,
        "manual": {
            "has_changes": false,
            "verified_status": "",
            "tag_codes": "",
            "rating_delta": 0,
            "authority_delta": 0,
            "trust_delta": 0,
            "note": "",
            "adjusted_by": 0,
            "adjusted_at": "",
            "lock_scores": false,
            "lock_flags": false
        },
        "summary": "Uncertain (70% match) because the evidence is mixed and external checks stayed inconclusive, so the system kept an uncertainty buffer instead of a harder automated verdict.",
        "external_intel": {
            "domain": "zendesk.co.jp",
            "candidate_tag": "C",
            "checked_at": "2026-03-18T19:12:59+00:00",
            "status": "fresh",
            "snapshot_version": 5,
            "summary": "Showing the stored external intelligence snapshot. New search and review intelligence only runs after a visitor uses Refresh data manually.",
            "search_intelligence": {
                "queries": [
                    "\"zendesk.co.jp\" -site:zendesk.co.jp -site:www.zendesk.co.jp",
                    "\"zendesk.co.jp\" official site -site:zendesk.co.jp -site:www.zendesk.co.jp",
                    "\"zendesk.co.jp\" wikipedia -site:zendesk.co.jp -site:www.zendesk.co.jp",
                    "\"zendesk.co.jp\" reviews OR complaints -site:zendesk.co.jp -site:www.zendesk.co.jp",
                    "\"zendesk.co.jp\" reputation OR scam OR legit OR safe -site:zendesk.co.jp -site:www.zendesk.co.jp",
                    "\"zendesk.co.jp\" BBB OR LinkedIn OR Crunchbase OR \"Companies House\" OR wikipedia -site:zendesk.co.jp -site:www.zendesk.co.jp",
                    "zendesk website -site:zendesk.co.jp -site:www.zendesk.co.jp",
                    "zendesk company -site:zendesk.co.jp -site:www.zendesk.co.jp",
                    "zendesk wikipedia -site:zendesk.co.jp -site:www.zendesk.co.jp",
                    "zendesk reviews -site:zendesk.co.jp -site:www.zendesk.co.jp",
                    "zendesk complaints -site:zendesk.co.jp -site:www.zendesk.co.jp",
                    "zendesk trustpilot -site:zendesk.co.jp -site:www.zendesk.co.jp"
                ],
                "providers": [
                    "duckduckgo"
                ],
                "provider_result_counts": {
                    "duckduckgo": 0
                },
                "results_found": 1,
                "external_results_found": 0,
                "used_direct_fallback": true,
                "results": [
                    {
                        "provider": "direct-domain-fallback",
                        "url": "https://zendesk.co.jp/",
                        "host": "zendesk.co.jp",
                        "title": "Zendesk: AIエージェントで顧客と従業員へのサポートを強化",
                        "snippet": "First-party fallback captured directly from the domain when public search engines returned no usable results.",
                        "is_direct_fallback": true,
                        "source_meta": {
                            "host": "zendesk.co.jp",
                            "source_type": "official_site",
                            "label": "General web result",
                            "trust_weight": 55,
                            "evidence_weight": 26,
                            "noise_penalty": 0,
                            "requires_exact_domain_match": true,
                            "supports_positive_verdicts": false,
                            "supports_negative_verdicts": true,
                            "freshness_ttl_days": 21
                        },
                        "entity": {
                            "score": 98,
                            "exactness": "exact_domain",
                            "reasons": [
                                "The result host matches the exact domain.",
                                "The exact domain is mentioned in the page snippet or document text.",
                                "The result URL contains the exact domain string.",
                                "The site name or brand appears in the document."
                            ]
                        },
                        "query": "direct-fallback",
                        "rank": 1
                    }
                ],
                "source_mix": {
                    "official_site": 1
                },
                "entity_coverage_score": 98,
                "high_trust_result_count": 0,
                "exact_match_result_count": 1,
                "high_entity_result_count": 1,
                "query_hit_count": 1,
                "query_count": 12,
                "deadline_hit": true
            },
            "review_intelligence": {
                "documents_fetched": 1,
                "external_documents_fetched": 0,
                "documents": [
                    {
                        "provider": "direct-domain-fallback",
                        "url": "https://zendesk.co.jp/",
                        "host": "zendesk.co.jp",
                        "title": "Zendesk: AIエージェントで顧客と従業員へのサポートを強化",
                        "snippet": "First-party fallback captured directly from the domain when public search engines returned no usable results.",
                        "is_direct_fallback": true,
                        "source_meta": {
                            "host": "zendesk.co.jp",
                            "source_type": "official_site",
                            "label": "General web result",
                            "trust_weight": 55,
                            "evidence_weight": 26,
                            "noise_penalty": 0,
                            "requires_exact_domain_match": true,
                            "supports_positive_verdicts": false,
                            "supports_negative_verdicts": true,
                            "freshness_ttl_days": 21
                        },
                        "entity": {
                            "score": 98,
                            "exactness": "exact_domain",
                            "reasons": [
                                "The result host matches the exact domain.",
                                "The exact domain is mentioned in the page snippet or document text.",
                                "The result URL contains the exact domain string.",
                                "The site name or brand appears in the document."
                            ]
                        },
                        "query": "direct-fallback",
                        "rank": 1,
                        "body": "Zendesk: AIエージェントで顧客と従業員へのサポートを強化メインコンテンツに戻るCXトレンドレポート2026年版 CX×AIは次のフェーズへ。顧客体験を変革するコンテクスチュアル・インテリジェンスとは？CX×AIは次のフェーズへ。顧客体験を変革するコンテクスチュアル・インテリジェンスとは？無料で読む無料で試す Zendesk AIZendesk AI統合型サービスソリューションを支えるAIAIエージェントCopilotZendesk AIAI研究信頼とセキュリティ 製品カスタマーサービス向けZendeskAI搭載のカスタマーサービスソリューション主な機能AIエージェントCopilotサポートチケット管理メッセージング・チャットシステムヘルプセンター・FAQ音声通話品質管理（QA）データプライバシー・データ保護ワークフォースマネジメントワークフローの改善従業員サービス向けZendeskピックアップZendeskプラットフォームインテグレーション ソリューションビジネス大規模企業小規模企業スタートアップ企業向け業界小売金融教育政府・地方自治体製造ソフトウェア医療電気通信プロフェッショナルサービスにお問い合わせください。 ブログ 導入事例 ライブラリセキュリティ対策セミナー・イベント情報導入事例ブログCX Trends新機能のお知らせAPIと開発者パートナープロフェッショナルサービスZendeskヘルプセンターコミュニティ 価格 会社情報会社概要ニュースルームセミナー・イベント情報採用情報Zendeskにおける受容性と帰属意識サステナビリティ法務情報 言語English (US)English (UK)EspañolEspañol (LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish (Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區) お問い合わせお問い合わせZendeskヘルプセンター無料で試すサインインサインインZendeskヘルプセンター会社情報会社概要ニュースルームセミナー・イベント情報採用情報Zendeskにおける受容性と帰属意識サステナビリティ法務情報お問い合わせ言語English (US)English (UK)EspañolEspañol (LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish (Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)Zendesk AIZendesk AI統合型サービスソリューションを支えるAIAIエージェントCopilotZendesk AIAI研究信頼とセキュリティ製品カスタマーサービス向けZendeskAI搭載のカスタマーサービスソリューション主な機能AIエージェントCopilotサポートチケット管理メッセージング・チャットシステムヘルプセンター・FAQ音声通話品質管理（QA）データプライバシー・データ保護ワークフォースマネジメントワークフローの改善従業員サービス向けZendeskピックアップZendeskプラットフォームインテグレーション製品体験ツアーソリューションビジネス大規模企業小規模企業スタートアップ企業向け業界小売金融教育政府・地方自治体製造ソフトウェア医療電気通信専任スタッフのサポートをご希望の方は プロフェッショナルサービスにお問い合わせください。CXトレンドレポート 2026年版顧客体験を変革するコンテクスチュアル・インテリジェンスとは？無料で読むブログ導入事例ライブラリセキュリティ対策セミナー・イベント情報導入事例ブログCX Trends新機能のお知らせAPIと開発者パートナープロフェッショナルサービスZendeskヘルプセンターコミュニティ価格無料で試す製品デモを観るZendesk AIエージェントでサービスをもっとシンプルにZendeskのAIエージェントを活用する企業が2万社を突破 勤務先メールアドレスをご入力いただくと、トライアル環境からでもスムーズに、顧客とのやり取り、アプリとの連携やチームメンバーの追加が行えます。無料で試すZendeskからマーケティング目的のメールやお知らせを受け取ることに同意します。送信することにより、Zendeskのプライバシーに関する通知に同意したことになります。世界10万社以上が導入導入企業の声「多くの企業にとって、顧客データは宝の山です。 Zendeskなら、他の企業が集めていない顧客とのやり取りのデータを収集することができます。」Gershwin Exeterグローバルサービス担当副社長「Zendesk AIの導入により、さらにオペレーションを合理化し効率化できるという新しい可能性にわくわくしています。 AIを導入したことにより、チームは本当にビジネスに重要なプロジェクトに注力できるようになるため、さらなる収益向上や新たな販売チャネルの開拓につながるでしょう。」Ian HuntLiberty London、CXディレクター「Zendeskのインテグレーションは、利便性や柔軟性、機能性に優れています。自由な発想のもと、様々なところでZendeskを効果的に活用しています。」 Laurie Leducコミュニティサポート責任者「Zendesk Suiteで構築したワークフローのおかげで、緊急の問い合わせに対応する際、顧客の期待に応える、もしくは期待以上の結果を出すことができました。」Caitlin Woodカスタマーオペレーション担当部長「多くの企業にとって、顧客データは宝の山です。 Zendeskなら、他の企業が集めていない顧客とのやり取りのデータを収集することができます。」Gershwin Exeterグローバルサービス担当副社長「Zendesk AIの導入により、さらにオペレーションを合理化し効率化できるという新しい可能性にわくわくしています。 AIを導入したことにより、チームは本当にビジネスに重要なプロジェクトに注力できるようになるため、さらなる収益向上や新たな販売チャネルの開拓につながるでしょう。」Ian HuntLiberty London、CXディレクター「Zendeskのインテグレーションは、利便性や柔軟性、機能性に優れています。自由な発想のもと、様々なところでZendeskを効果的に活用しています。」 Laurie Leducコミュニティサポート責任者「Zendesk Suiteで構築したワークフローのおかげで、緊急の問い合わせに対応する際、顧客の期待に応える、もしくは期待以上の結果を出すことができました。」Caitlin Woodカスタマーオペレーション担当部長「多くの企業にとって、顧客データは宝の山です。 Zendeskなら、他の企業が集めていない顧客とのやり取りのデータを収集することができます。」Gershwin Exeterグローバルサービス担当副社長受賞歴のあるサービスソリューション多くの一流企業が認める品質の証統合型カスタマーサービスソリューションあらゆるチャネルからの問い合わせを、1つの画面から管理できるようにしましょう。 サポート担当者が、簡単に背景情報にアクセスできることで、より質の高いサービスを提供することができます。 さらにZendesk AIを活用すれば、初日から問い合わせを自動で解決することができます。 カスタマーサービスソリューションを見る従業員向けサービスを効率化Zendesk AIを利用した従業員サービスソリューションで、従業員がサポートをすぐに受けられる環境を提供し、社内のサポート体制を大規模に効率化しましょう。 従業員向けサービスについて自動化目標を実現するResolution Learning Loop™ で自動化を強化AI、有人エージェント、ナレッジを一つのプラットフォームでつなぎ、自動化を改善します。インタラクションデータを統合し、ZendeskのAIを活用することで、Resolution Learning Loop™はサービスを継続的に改善し、より自動化され質の高い解決を可能にします。 詳しくはこちらリソース 製品 ピックアップパワフルで柔軟性のあるプラットフォーム レポート CX Trends 2026 ガイド Zendesk AI：カスタマーサー…",
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                "detail": "The highest raw tag match from the heuristic engine before visibility thresholds and manual overrides."
            },
            {
                "label": "Trust score",
                "value": "43/100",
                "tone": "spam",
                "detail": "Confidence derived from authority, crawl quality, stability, and risk signals."
            },
            {
                "label": "Authority score",
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                "tone": "caution",
                "detail": "A higher authority score usually means broader reputation and backlink confidence."
            },
            {
                "label": "Spam risk",
                "value": "4/100",
                "tone": "good",
                "detail": "Lower is better. This blends spam indicators with false-positive protections for legitimate sites."
            },
            {
                "label": "Quality score",
                "value": "29/100",
                "tone": "spam",
                "detail": "Based on crawl quality, content completeness, and technical evidence."
            },
            {
                "label": "Safety score",
                "value": "100/100",
                "tone": "good",
                "detail": "Higher is safer. Direct fraud signals can heavily cap this even when SEO signals look strong."
            },
            {
                "label": "Fraud score",
                "value": "0/100",
                "tone": "good",
                "detail": "Lower is better. This reflects phishing, drainer, fake-support, fake-shop, and malware signals."
            },
            {
                "label": "Infrastructure risk",
                "value": "0/100",
                "tone": "good",
                "detail": "Lower is better. This reflects the IP, registrar, and nameserver neighbourhood seen by the crawler."
            },
            {
                "label": "Evidence confidence",
                "value": "18/100",
                "tone": "spam",
                "detail": "Higher means the crawler had enough pages and registry evidence to make a stronger call."
            },
            {
                "label": "External evidence",
                "value": "Low",
                "tone": "unknown",
                "detail": "Quality of the structured search and review evidence cluster."
            },
            {
                "label": "External decision",
                "value": "Inconclusive",
                "tone": "unknown",
                "detail": "How third-party evidence compares with the current candidate tag."
            },
            {
                "label": "NSFW score",
                "value": "0/100",
                "tone": "good",
                "detail": "Context-aware adult-content detection with medical / educational false-positive reduction."
            },
            {
                "label": "Registry stability",
                "value": "100/100",
                "tone": "good",
                "detail": "Based on age, expiry runway, and the amount of ownership / registrar churn."
            }
        ],
        "signal_sections": [
            {
                "title": "Registry & ownership",
                "items": [
                    {
                        "label": "Domain age",
                        "value": "—",
                        "tone": "unknown",
                        "detail": "Older domains generally carry more historical trust than very new ones."
                    },
                    {
                        "label": "Stability score",
                        "value": "100/100",
                        "tone": "good",
                        "detail": "Penalised by registrar, ownership, and nameserver churn."
                    },
                    {
                        "label": "Days to expiry",
                        "value": "—",
                        "tone": "unknown",
                        "detail": "Very short renewal windows can be a weak trust signal."
                    },
                    {
                        "label": "Registrar / ownership changes",
                        "value": "0 / 0",
                        "tone": "good",
                        "detail": "Frequent ownership churn can weaken trust."
                    },
                    {
                        "label": "Nameserver changes",
                        "value": "0",
                        "tone": "good",
                        "detail": "Repeated infrastructure changes can indicate instability."
                    },
                    {
                        "label": "DNSSEC / privacy",
                        "value": "DNSSEC off · privacy off",
                        "tone": "caution",
                        "detail": "DNSSEC strengthens DNS trust; privacy is neutral on its own."
                    }
                ]
            },
            {
                "title": "Reputation & search evidence",
                "items": [
                    {
                        "label": "Backlinks",
                        "value": "11",
                        "tone": "unknown",
                        "detail": "Broader backlink evidence usually improves confidence."
                    },
                    {
                        "label": "Referring domains",
                        "value": "11",
                        "tone": "caution",
                        "detail": "Unique linking domains are more useful than raw link volume."
                    },
                    {
                        "label": "Organic keywords",
                        "value": "13",
                        "tone": "unknown",
                        "detail": "Search footprint helps distinguish real sites from thin shells."
                    },
                    {
                        "label": "Indexed pages",
                        "value": "1",
                        "tone": "unknown",
                        "detail": "Larger index coverage usually means more evidence to classify from."
                    },
                    {
                        "label": "Brand strength",
                        "value": "8/100",
                        "tone": "spam",
                        "detail": "Stronger brand signals reduce false positives for legitimate sites."
                    },
                    {
                        "label": "Risk label",
                        "value": "GOOD",
                        "tone": "unknown",
                        "detail": "This is the raw crawl / heuristic risk label feeding the tag model."
                    }
                ]
            },
            {
                "title": "Crawl, content & technicals",
                "items": [
                    {
                        "label": "HTTP status",
                        "value": "200",
                        "tone": "good",
                        "detail": "Healthy responses make classification more reliable."
                    },
                    {
                        "label": "HTTPS / speed",
                        "value": "HTTPS OK · 205 ms",
                        "tone": "good",
                        "detail": "Slow or broken technical signals weaken confidence."
                    },
                    {
                        "label": "Content words",
                        "value": "0",
                        "tone": "unknown",
                        "detail": "Thin pages are harder to trust and easier to manipulate."
                    },
                    {
                        "label": "Schema / structure",
                        "value": "0 schema · no meta · no H1",
                        "tone": "unknown",
                        "detail": "Structured markup and basic on-page hygiene improve quality confidence."
                    },
                    {
                        "label": "Links on page",
                        "value": "0 internal · 0 external",
                        "tone": "caution",
                        "detail": "Link patterns help detect thin directories and promo pages."
                    },
                    {
                        "label": "Page speed / mobile",
                        "value": "100/100 · 46/100",
                        "tone": "caution",
                        "detail": "Better technical quality generally reduces low-effort site patterns."
                    },
                    {
                        "label": "Crawl access",
                        "value": "Cloudflare challenge",
                        "tone": "caution",
                        "detail": "Cloudflare challenge or bot protection blocked the crawler. Scores may be based on partial evidence."
                    }
                ]
            },
            {
                "title": "External evidence & explainability",
                "items": [
                    {
                        "label": "Decision state",
                        "value": "Inconclusive",
                        "tone": "unknown",
                        "detail": "Public search did not yield usable third-party matches, so the system fell back to first-party inspection only."
                    },
                    {
                        "label": "Evidence quality",
                        "value": "Low",
                        "tone": "unknown",
                        "detail": "Blends source trust, domain matching, evidence diversity, and freshness."
                    },
                    {
                        "label": "Support vs contradiction",
                        "value": "0 / 0",
                        "tone": "unknown",
                        "detail": "Compares how much structured external evidence supports the candidate tag against evidence that contradicts it."
                    },
                    {
                        "label": "Qualified risk sources",
                        "value": "No",
                        "tone": "good",
                        "detail": "Risk tags only promote from external evidence when source diversity or source trust thresholds are met."
                    },
                    {
                        "label": "Uncertainty buffer",
                        "value": "Active",
                        "tone": "caution",
                        "detail": "Prevents thin or mixed external evidence from forcing a stronger tag than the evidence can justify."
                    }
                ]
            }
        ],
        "positives": [
            "Low registrar / ownership churn with solid registry stability."
        ],
        "risks": [
            "Cloudflare limited the crawl: Cloudflare challenge or bot protection blocked the crawler.",
            "External evidence was mixed or sparse, so the tag model keeps an uncertainty buffer instead of overcommitting."
        ]
    },
    "traffic_confidence": 12,
    "whois": {
        "current": {
            "id": 69633,
            "domain": "zendesk.co.jp",
            "source_type": "whois_text",
            "rdap_url": "",
            "registrar_name": "",
            "registrar_handle": "",
            "registrant_name": "",
            "registrant_org": "",
            "registrant_country": "",
            "registrant_email": "",
            "abuse_email": "",
            "created_date": null,
            "updated_date": null,
            "expires_date": null,
            "nameservers_json": "[]",
            "status_json": "[]",
            "dnssec": "unknown",
            "privacy_protected": 0,
            "content_hash": "f7e17c57c5fdd24df1793ece6bff99716369356b90b29c4725ac3ba12a76b72c",
            "history_count": 1,
            "last_checked_at": "2026-03-31 02:27:03",
            "last_changed_at": "2026-03-31 02:27:03",
            "created_at": "2026-03-31 02:27:03",
            "updated_at": "2026-03-31 02:27:03"
        },
        "history": [
            {
                "id": 73270,
                "domain": "zendesk.co.jp",
                "source_type": "whois_text",
                "registrar_name": "",
                "registrar_handle": "",
                "registrant_name": "",
                "registrant_org": "",
                "registrant_country": "",
                "registrant_email": "",
                "abuse_email": "",
                "created_date": null,
                "updated_date": null,
                "expires_date": null,
                "nameservers_json": "[]",
                "status_json": "[]",
                "dnssec": "unknown",
                "privacy_protected": 0,
                "content_hash": "f7e17c57c5fdd24df1793ece6bff99716369356b90b29c4725ac3ba12a76b72c",
                "checked_at": "2026-03-31 02:27:03",
                "change_summary": "Initial WHOIS snapshot captured.",
                "created_at": "2026-03-31 02:27:03"
            }
        ],
        "signals": {
            "age_years": 0,
            "days_to_expiry": null,
            "days_since_last_registry_update": null,
            "stability_score": 100,
            "registrar_changes": 0,
            "ownership_changes": 0,
            "nameserver_changes": 0,
            "status_changes": 0,
            "history_entries": 1,
            "privacy_protected": false,
            "dnssec_enabled": false,
            "has_registrant_country": false,
            "registrant_country": "",
            "nameserver_count": 0,
            "status_count": 0
        }
    },
    "discovered_domain": {
        "id": 50844,
        "domain": "zendesk.co.jp",
        "first_seen_at": "2026-03-15 16:33:06",
        "last_crawled_at": "2026-03-31 02:27:03",
        "last_title": null,
        "last_http_status": 200,
        "discovered_from_domain": "zendesk.com",
        "depth": 0,
        "backlinks_count": 11,
        "rating_cache": 28,
        "spam_score": 10,
        "risk_label": "good",
        "category_name": "Business",
        "primary_country_code": "JP",
        "internal_links_count": 0,
        "external_links_count": 0,
        "social_profiles_count": 0,
        "content_word_count": 0,
        "title_quality_score": 0,
        "has_meta_description": 0,
        "has_h1": 0,
        "language_code": "",
        "response_time_ms": 205,
        "robots_status": 0,
        "sitemap_status": 0,
        "sitemap_total_urls": 0,
        "quality_score": 29,
        "site_name": "",
        "canonical_domain": "",
        "favicon_present": 0,
        "schema_org_count": 0,
        "noindex_detected": 0,
        "feed_links_count": 0,
        "https_working": 1,
        "estimated_authority_score": 24,
        "trust_score": 39,
        "nsfw_score": 0,
        "overall_rank_estimate": 8117628,
        "primary_tag": "Uncertain",
        "tag_codes": "Uncertain,C,Blocked",
        "manual_verified_status": "",
        "manual_tag_codes": "",
        "manual_rating_delta": 0,
        "manual_authority_delta": 0,
        "manual_trust_delta": 0,
        "manual_note": null,
        "manual_adjusted_by": null,
        "manual_adjusted_at": null,
        "manual_lock_scores": 0,
        "manual_lock_flags": 0,
        "crawl_blocked": 1,
        "crawl_blocked_by": "Cloudflare",
        "crawl_blocked_reason": "Cloudflare challenge or bot protection blocked the crawler.",
        "safety_score": 100,
        "fraud_score": 0,
        "legitimacy_score": 23,
        "infrastructure_risk_score": 0,
        "score_confidence": 12,
        "tag_confidence": 10,
        "category_confidence": 12,
        "deep_crawl_pages": 0,
        "resolved_ip": "104.17.14.122",
        "category_candidates_json": "[{\"category\":\"General\",\"score\":17}]",
        "page_signals_json": "[]",
        "score_reasons_json": "[\"The crawler was partially blocked, so the verdict is based on weaker evidence than usual.\",\"Category evidence stayed thin, so the output was softened to a broader classification.\",\"Low evidence confidence now reduces how high the public rating can climb.\"]",
        "route_domain": "zendesk.co.jp",
        "display_domain": "zendesk.co.jp"
    },
    "explainability": {
        "summary": "zendesk.co.jp currently scores 42/100. The score is being shaped by a mixed signal profile rather than one dominant factor. Evidence confidence is still limited, so the score can move materially after more evidence is collected. This is an estimated profile rather than a manually tracked one. Crawler access was partially blocked, which lowers confidence in some sections.",
        "badges": [
            {
                "label": "Profile",
                "value": "Estimated profile",
                "tone": "unknown",
                "detail": null
            },
            {
                "label": "Evidence confidence",
                "value": "Low confidence",
                "tone": "risk",
                "detail": "12/100"
            },
            {
                "label": "Traffic confidence",
                "value": "Low confidence",
                "tone": "risk",
                "detail": "12/100"
            },
            {
                "label": "Crawler access",
                "value": "Partially blocked",
                "tone": "caution",
                "detail": null
            }
        ],
        "weighted_contributions": [
            {
                "label": "Quality system",
                "points": "+9.5",
                "tone": "risk",
                "detail": "Technical quality, crawl depth, page structure, and implementation hygiene. Current subsystem score: 28/100."
            },
            {
                "label": "Reputation system",
                "points": "+13.3",
                "tone": "risk",
                "detail": "Authority, search visibility, reach, engagement, and registry stability. Current subsystem score: 39/100."
            },
            {
                "label": "Safety system",
                "points": "+32.0",
                "tone": "good",
                "detail": "Fraud, spam, and trust signals from infrastructure, crawl, and registry evidence. Current subsystem score: 100/100."
            },
            {
                "label": "Risk clamp",
                "points": "-13.0",
                "tone": "risk",
                "detail": "Safety thresholds capped the final score until the risk profile improves."
            }
        ],
        "evidence_cards": [
            {
                "label": "Authority and trust",
                "value": "37/100 · trust 42/100",
                "tone": "risk",
                "detail": "52 monthly visitors, 13 organic keywords, brand completeness 8/100, engagement 67/100."
            },
            {
                "label": "Backlink and search evidence",
                "value": "11 referring domains",
                "tone": "good",
                "detail": "11 backlinks across 11 referring domains. Diversity 96/100; spam penalty 0."
            },
            {
                "label": "Registry and domain stability",
                "value": "0.0 years old",
                "tone": "good",
                "detail": "Stability 100/100 · age 0.0 years."
            },
            {
                "label": "Safety and fraud posture",
                "value": "Safety 100/100 · fraud 0/100",
                "tone": "good",
                "detail": "Primary tag Uncertain · safety 100/100 · fraud 0/100 · crawler visibility limited."
            }
        ],
        "positives": [
            "Low registrar / ownership churn with solid registry stability.",
            "Registry history looks stable, which supports legitimacy and trust.",
            "HTTPS is working, so the site clears a basic transport-security check.",
            "Backlink diversity looks broad enough to strengthen authority confidence."
        ],
        "risks": [
            "Cloudflare limited the crawl: Cloudflare challenge or bot protection blocked the crawler.",
            "External evidence was mixed or sparse, so the tag model keeps an uncertainty buffer instead of overcommitting.",
            "The crawler was blocked or rate-limited, so multiple conclusions are based on partial evidence.",
            "Traffic and reach estimates are still low confidence, so commercial scale signals may move after more evidence is collected."
        ],
        "freshness": [
            {
                "label": "Crawl evidence",
                "value": "2026-03-31 02:27:03",
                "tone": "risk",
                "detail": "Crawl and page content sample. Age: 19d ago."
            },
            {
                "label": "WHOIS snapshot",
                "value": "2026-03-31 02:27:03",
                "tone": "risk",
                "detail": "Registry profile and stability signals. Age: 19d ago."
            },
            {
                "label": "Keyword view",
                "value": "2026-04-19 06:54:00",
                "tone": "good",
                "detail": "Estimated visibility until tracked keyword snapshots exist. Age: 0s ago."
            },
            {
                "label": "Rank history",
                "value": "2026-04-19 06:54:00",
                "tone": "good",
                "detail": "Estimated trend derived from current profile and crawl signals. Age: 0s ago."
            },
            {
                "label": "Audience geography",
                "value": "Not captured yet",
                "tone": "unknown",
                "detail": "Audience mix is estimated from available signals rather than first-party audience logs."
            }
        ],
        "section_notes": {
            "audience": "Audience geography is estimated from category, country, traffic mix, and brand signals until first-party audience data is collected. Crawl access was limited, so this section is lower confidence.",
            "keywords": "Top keywords are estimated from crawl language, brand, category, and visibility signals until tracked keyword snapshots are stored. Crawl access was limited, so this section is lower confidence.",
            "history": "Rank history is estimated from the current profile because no stored history exists for this domain yet. Crawl access was limited, so projected trends should be treated cautiously."
        },
        "base_weighted_score": 55,
        "fraud_clamp_penalty": 13,
        "final_score": 42
    },
    "insight_snapshot": {
        "version": 1,
        "generated_at": "2026-04-19T06:54:00+00:00",
        "domain": "zendesk.co.jp",
        "display_name": "zendesk.co.jp",
        "is_tracked": false,
        "is_estimated": true,
        "overall_score": 42,
        "authority_score": 37,
        "trust_score": 42,
        "safety_score": 100,
        "fraud_score": 0,
        "confidence_score": 12,
        "traffic_confidence": 12,
        "last_crawled_at": "2026-03-31 02:27:03",
        "crawl_blocked": true,
        "summary": "zendesk.co.jp currently scores 42/100. The score is being shaped by a mixed signal profile rather than one dominant factor. Evidence confidence is still limited, so the score can move materially after more evidence is collected. This is an estimated profile rather than a manually tracked one. Crawler access was partially blocked, which lowers confidence in some sections.",
        "badges": [
            {
                "label": "Profile",
                "value": "Estimated profile",
                "tone": "unknown",
                "detail": null
            },
            {
                "label": "Evidence confidence",
                "value": "Low confidence",
                "tone": "risk",
                "detail": "12/100"
            },
            {
                "label": "Traffic confidence",
                "value": "Low confidence",
                "tone": "risk",
                "detail": "12/100"
            },
            {
                "label": "Crawler access",
                "value": "Partially blocked",
                "tone": "caution",
                "detail": null
            }
        ],
        "top_positive_signals": [
            "Low registrar / ownership churn with solid registry stability.",
            "Registry history looks stable, which supports legitimacy and trust.",
            "HTTPS is working, so the site clears a basic transport-security check.",
            "Backlink diversity looks broad enough to strengthen authority confidence."
        ],
        "top_risk_signals": [
            "Cloudflare limited the crawl: Cloudflare challenge or bot protection blocked the crawler.",
            "External evidence was mixed or sparse, so the tag model keeps an uncertainty buffer instead of overcommitting.",
            "The crawler was blocked or rate-limited, so multiple conclusions are based on partial evidence.",
            "Traffic and reach estimates are still low confidence, so commercial scale signals may move after more evidence is collected."
        ],
        "freshness": [
            {
                "label": "Crawl evidence",
                "value": "2026-03-31 02:27:03",
                "tone": "risk",
                "detail": "Crawl and page content sample. Age: 19d ago."
            },
            {
                "label": "WHOIS snapshot",
                "value": "2026-03-31 02:27:03",
                "tone": "risk",
                "detail": "Registry profile and stability signals. Age: 19d ago."
            },
            {
                "label": "Keyword view",
                "value": "2026-04-19 06:54:00",
                "tone": "good",
                "detail": "Estimated visibility until tracked keyword snapshots exist. Age: 0s ago."
            },
            {
                "label": "Rank history",
                "value": "2026-04-19 06:54:00",
                "tone": "good",
                "detail": "Estimated trend derived from current profile and crawl signals. Age: 0s ago."
            },
            {
                "label": "Audience geography",
                "value": "Not captured yet",
                "tone": "unknown",
                "detail": "Audience mix is estimated from available signals rather than first-party audience logs."
            }
        ],
        "top_tags": [
            {
                "code": "Uncertain",
                "label": "Uncertain",
                "tone": "unknown"
            },
            {
                "code": "T",
                "label": "Trusted",
                "tone": "good"
            },
            {
                "code": "C",
                "label": "Caution",
                "tone": "caution"
            }
        ]
    },
    "is_tracked": false,
    "is_estimated": true,
    "live_state": {
        "status": "processing",
        "status_label": "Cache build running",
        "message": "The refreshed page cache is still being built for this domain.",
        "updated_at": "2026-04-19T14:47:04+00:00"
    },
    "refresh_state": {
        "canRequest": false,
        "queued": true,
        "processing": true,
        "stageKey": "cache-queued",
        "stageLabel": "Cache build running",
        "cooldownUntil": null,
        "message": "The refreshed page cache is still being built for this domain.",
        "action": "/domain/zendesk.co.jp/refresh",
        "isGuestCooldown": false,
        "cooldownSeconds": 0
    },
    "urlscan_report": {
        "domain": "zendesk.co.jp",
        "status": "error",
        "submitted_at": "2026-03-20T14:58:50+00:00",
        "completed_at": null,
        "last_checked_at": "2026-03-20T14:58:50+00:00",
        "last_error": "Rate limit for 'public' exceeded. Limit is 5000 per day. Reset in 32469 seconds.",
        "submitted_url": "https://zendesk.co.jp/",
        "uuid": "",
        "result_url": "",
        "api_result_url": "",
        "visibility": "public",
        "summary": "urlscan.io scan submission failed.",
        "report": [],
        "report_summary": [],
        "is_fresh": false,
        "can_retry": true,
        "poll_after_seconds": 20
    }
}