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    "crawl_report": {
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        "crawl_blocked_by": "Cloudflare",
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            "Meta description is missing.",
            "No H1 heading was detected.",
            "robots.txt could not be confirmed.",
            "Sitemap could not be confirmed.",
            "Cloudflare limited the homepage crawl: Cloudflare challenge or bot protection blocked the crawler."
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            "checked_at": "2026-04-17 17:56:28",
            "is_estimated": true
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            "checked_at": "2026-04-17 17:56:28",
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            "keyword": "zendesk",
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            "checked_at": "2026-04-17 17:56:28",
            "is_estimated": true
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                "max": 18
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                "label": "Search visibility",
                "score": 2,
                "max": 12
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            {
                "label": "Engagement & retention",
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                "max": 10
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                "max": 100
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                "max": 100
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            {
                "label": "Safety system",
                "score": 100,
                "max": 100
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            {
                "label": "Evidence confidence",
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                "max": 100
            },
            {
                "label": "External intelligence",
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                "max": 100
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                "max": 100
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        "quality_score": 28,
        "reputation_score": 37,
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            "brand_completeness_score": 8,
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            "technical_reliability_score": 56,
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            "whois_age_years": 0,
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        "primary_tag_score": 70,
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        "primary_candidate_score": 70,
        "tag_codes": "Uncertain,T,C",
        "tags": [
            {
                "code": "Uncertain",
                "label": "Uncertain",
                "tone": "unknown",
                "description": "External checks stayed inconclusive, so the model avoided a harder verdict.",
                "reason": "The evidence is mixed and external checks stayed inconclusive, so the system kept an uncertainty buffer instead of a harder automated verdict.",
                "message": "The evidence is materially mixed or partially corroborated, so the model is avoiding a harder verdict.",
                "priority": 70,
                "score": 70,
                "match_percent": 70,
                "threshold_band": "strong"
            },
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                "code": "T",
                "label": "Trusted",
                "tone": "good",
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                "reason": "Low spam indicators plus strong trust, quality, registry, and stability signals were detected. Showing the stored external intelligence snapshot. New search and review intelligence only runs after a visitor uses Refresh data manually.",
                "message": "The site shows a reasonably trustworthy and stable profile.",
                "priority": 64,
                "score": 64,
                "match_percent": 64,
                "threshold_band": "strong"
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                "reason": "Review carefully: mixed trust signals. Showing the stored external intelligence snapshot. New search and review intelligence only runs after a visitor uses Refresh data manually.",
                "message": "The signal mix leans cautious and the site should be treated carefully until more evidence arrives.",
                "priority": 62,
                "score": 62,
                "match_percent": 62,
                "threshold_band": "strong"
            }
        ],
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                "code": "Uncertain",
                "label": "Uncertain",
                "tone": "unknown",
                "description": "External checks stayed inconclusive, so the model avoided a harder verdict.",
                "reason": "The evidence is mixed and external checks stayed inconclusive, so the system kept an uncertainty buffer instead of a harder automated verdict.",
                "message": "The evidence is materially mixed or partially corroborated, so the model is avoiding a harder verdict.",
                "priority": 70,
                "score": 70,
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                "threshold_band": "strong"
            },
            {
                "code": "T",
                "label": "Trusted",
                "tone": "good",
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                "message": "The site shows a reasonably trustworthy and stable profile.",
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                "score": 64,
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                "threshold_band": "strong"
            },
            {
                "code": "C",
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                "tone": "caution",
                "description": "Signals are mixed or weak, so this domain should be treated carefully.",
                "reason": "Review carefully: mixed trust signals. Showing the stored external intelligence snapshot. New search and review intelligence only runs after a visitor uses Refresh data manually.",
                "message": "The signal mix leans cautious and the site should be treated carefully until more evidence arrives.",
                "priority": 62,
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            },
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                "description": "The crawler was blocked, so some conclusions are lower confidence.",
                "reason": "The crawler had partial visibility, so some conclusions are lower confidence.",
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            },
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                "tone": "toxic",
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            "adjusted_at": "",
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            "lock_flags": false
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            "candidate_tag": "",
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            "status": "fresh",
            "snapshot_version": 9,
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                    "zendesk reviews",
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                    "zendesk linkedin",
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                        "host": "zendesk.co.uk",
                        "title": "zendesk.co.uk",
                        "snippet": "First-party fallback captured directly from the domain when public search engines returned no usable results.",
                        "is_direct_fallback": true,
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                            "label": "Official site",
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                            "reasons": [
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                                "The exact domain is mentioned in the page snippet or document text.",
                                "The result URL contains the exact domain string."
                            ]
                        },
                        "query": "direct-fallback",
                        "rank": 1
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                ],
                "source_mix": {
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                        "external_results_added": 0,
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                        "title": "zendesk.co.uk",
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                                "The exact domain is mentioned in the page snippet or document text.",
                                "The result URL contains the exact domain string."
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                        "body": "Zendesk: Transform Customer & Employee Service with AI AgentsSkip to main contentThe era of self-improving AI is here. Zendesk announces intent to acquire Forethought, widening the lead in agentic service.Zendesk announces intent to acquire Forethought, widening the lead in agentic service.Learn moreTry it for free Zendesk AI AgentsZendesk AI AgentsResolve customer and employee conversations across any channelAI agentsCopilotZendesk AIAI researchTrust and security ProductsZendesk for customer serviceThe complete AI-powered solutionFeaturesAI agentsCopilotTicketingMessaging and live chatHelp centreVoiceQuality assuranceData privacy and protectionWorkforce managementEnhance your workflowsZendesk for employee serviceFeaturedZendesk for contact centreZendesk PlatformIntegrations SolutionsBusinessEnterpriseSmall businessStartupsIndustriesRetailFinancial servicesEducationGovernmentManufacturingSoftwareHealthcareTelecommunicationsContact Professional Services ResourcesTrust and securityEvents and webinarsCustomer storiesBlogCX TrendsWhat’s new with ZendeskAPI and developersPartnersProfessional servicesZendesk help centreCommunity Pricing LanguageEnglish (US)English (UK)EspañolEspañol (LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish (Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區) ContactContact SalesZendesk help centreTry it for freeSign inSign inZendesk help centreCompanyAbout usPressEventsCareersInclusion & belongingSustainabilityLegalContact usLanguageEnglish (US)English (UK)EspañolEspañol (LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish (Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)Zendesk AI AgentsZendesk AI AgentsResolve customer and employee conversations across any channelAI agentsCopilotZendesk AIAI researchTrust and securityProductsZendesk for customer serviceThe complete AI-powered solutionFeaturesAI agentsCopilotTicketingMessaging and live chatHelp centreVoiceQuality assuranceData privacy and protectionWorkforce managementEnhance your workflowsZendesk for employee serviceFeaturedZendesk for contact centreZendesk PlatformIntegrationsTake a quick tourSolutionsBusinessEnterpriseSmall businessStartupsIndustriesRetailFinancial servicesEducationGovernmentManufacturingSoftwareHealthcareTelecommunicationsNeed more help? Contact Professional ServicesZendesk Relate 2026Build the future of AI-powered service at Zendesk Relate, where leaders meet to connect, learn and discover new resolutions.Register nowResourcesTrust and securityEvents and webinarsCustomer storiesBlogCX TrendsWhat’s new with ZendeskAPI and developersPartnersProfessional servicesZendesk help centreCommunityPricingTry it for freeView demoDeliver beautifully simple service with Zendesk AI agentsPowering over 20,000 AI customers and counting Use your work email to connect customer emails, apps, and invite team members.Try it for freeI agree to Zendesk contacting me with marketing-related communications.By submitting, I agree to Zendesk's Privacy Notice.Trusted by 100,000+ companiesZendesk + ForethoughtNEWSelf‑improving AI Agents on any platformDeploy AI agents that learn and improve on any platform. Powered by the Zendesk Resolution Learning Loop, every resolution makes the next one better, improving performance over time. Contact SalesLearn morePerfect the customer experience“Most businesses are sitting on a data gold mine within their customer profiles. We use Zendesk...to get data on customer interactions that no one else is collecting.”Gershwin ExeterVice President of Global ServicesRe…",
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                            "limit": 850,
                            "remaining": 0,
                            "updated_at": "2026-03-19T06:46:15+00:00"
                        }
                    },
                    "ipinfo": {
                        "status": "ok",
                        "confidence": 54,
                        "ip": "104.16.25.73",
                        "asn": "AS13335",
                        "as_name": "Cloudflare, Inc.",
                        "as_domain": "cloudflare.com",
                        "country_code": "US",
                        "country": "United States",
                        "region": "",
                        "city": "",
                        "flags": [],
                        "highlights": [
                            "IPinfo resolved the primary IP to US on AS13335."
                        ],
                        "citations": [
                            {
                                "title": "IPinfo IP enrichment",
                                "url": "https://ipinfo.io/developers",
                                "host": "ipinfo.io",
                                "snippet": "Primary IP 104.16.25.73 geolocates to US.",
                                "source_type": "ip_enrichment"
                            }
                        ]
                    },
                    "censys": {
                        "status": "disabled"
                    },
                    "sslmate": {
                        "status": "error",
                        "error": "HTTP 429: {\"code\":\"rate_limited\",\"message\":\"You have exceeded the domain search rate limit for the SSLMate CT Search API. Please try again later, or upgrade your Cert Spotter plan by visiting .\"}"
                    }
                },
                "facts": [],
                "citations": [
                    {
                        "title": "IPinfo IP enrichment",
                        "url": "https://ipinfo.io/developers",
                        "host": "ipinfo.io",
                        "snippet": "Primary IP 104.16.25.73 geolocates to US.",
                        "source_type": "ip_enrichment"
                    }
                ],
                "highlights": [
                    "IPinfo resolved the primary IP to US on AS13335."
                ],
                "resolved_ips": [
                    "104.16.25.73",
                    "104.16.24.73",
                    "104.16.22.73"
                ],
                "primary_ip": "104.16.25.73",
                "quality": {
                    "provider_diversity_score": 25,
                    "provider_confidence_score": 54,
                    "provider_fact_count": 0
                }
            },
            "evidence": {
                "scores": {
                    "legit": 0,
                    "safe": 0,
                    "trusted": 0,
                    "caution": 0,
                    "scam": 0,
                    "dangerous": 0,
                    "spam": 0,
                    "nsfw": 0
                },
                "counts": {
                    "official_presence": 0,
                    "business_profiles": 0,
                    "positive_reviews": 0,
                    "negative_reviews": 0,
                    "scam_reports": 0,
                    "dangerous_reports": 0,
                    "spam_reports": 0,
                    "adult_reports": 0
                },
                "tag_support": [],
                "top_supporting_facts": [],
                "top_positive_facts": []
            },
            "quality": {
                "source_diversity_score": 0,
                "entity_coverage_score": 100,
                "freshness_score": 18,
                "confidence": 24,
                "documents_fetched": 1,
                "external_documents_fetched": 0,
                "fact_count": 0,
                "avg_source_trust": 55,
                "avg_entity_score": 100,
                "fetch_success_rate": 100,
                "exact_match_score": 0,
                "query_coverage_score": 20,
                "host_coverage_score": 20,
                "source_type_coverage_score": 25,
                "qualified_evidence_score": 0,
                "exact_match_documents": 0,
                "blocked_candidates": 0,
                "used_direct_fallback": true,
                "external_results_found": 0,
                "provider_diversity_score": 25,
                "provider_confidence_score": 54,
                "provider_fact_count": 0
            },
            "decision": {
                "state": "insufficient",
                "uncertainty": true,
                "candidate_support": 0,
                "candidate_contradiction": 0,
                "supports": {
                    "dangerous": false,
                    "scam": false,
                    "spam": false,
                    "nsfw": false,
                    "trusted": false
                },
                "evidence_quality": "low",
                "state_label": "Inconclusive",
                "state_reason": "Public search did not yield usable third-party matches, so the system fell back to first-party inspection only."
            },
            "signals": {
                "scores": {
                    "legit": 0,
                    "safe": 0,
                    "trusted": 0,
                    "caution": 0,
                    "scam": 0,
                    "dangerous": 0,
                    "spam": 0,
                    "nsfw": 0
                },
                "counts": {
                    "official_presence": 0,
                    "business_profiles": 0,
                    "positive_reviews": 0,
                    "negative_reviews": 0,
                    "scam_reports": 0,
                    "dangerous_reports": 0,
                    "spam_reports": 0,
                    "adult_reports": 0
                },
                "candidate_support": 0,
                "candidate_contradiction": 0,
                "highlights": [
                    "IPinfo resolved the primary IP to US on AS13335.",
                    "External evidence remained inconclusive because diversity, exact matching, or confidence was still too weak."
                ]
            },
            "citations": [
                {
                    "title": "IPinfo IP enrichment",
                    "url": "https://ipinfo.io/developers",
                    "host": "ipinfo.io",
                    "snippet": "Primary IP 104.16.25.73 geolocates to US.",
                    "source_type": "ip_enrichment"
                }
            ],
            "urlscan": {
                "domain": "zendesk.co.uk",
                "status": "error",
                "submitted_at": "2026-03-19T13:55:24+00:00",
                "completed_at": null,
                "last_checked_at": "2026-03-19T13:55:24+00:00",
                "last_error": "Rate limit for 'public' exceeded. Limit is 500 per hour. Reset in 274 seconds.",
                "submitted_url": "https://zendesk.co.uk/",
                "uuid": "",
                "result_url": "",
                "api_result_url": "",
                "visibility": "public",
                "summary": "urlscan.io scan submission failed.",
                "report": [],
                "report_summary": [],
                "is_fresh": false,
                "can_retry": false,
                "poll_after_seconds": 20
            },
            "eligibility": {
                "budget_ms": 4200,
                "search_budget_ms": 1600,
                "review_budget_ms": 2600,
                "query_cap": 2,
                "provider_cap": 1,
                "result_cap": 6,
                "review_document_cap": 4,
                "search_connect_timeout": 2,
                "search_timeout": 3,
                "review_connect_timeout": 2,
                "review_timeout": 3,
                "allowed": true,
                "mode": "normal",
                "decision_code": "run_normal",
                "reason": "page-request",
                "summary": "Running a standard intelligence pass because the current signals need third-party corroboration.",
                "cooldown": {
                    "active": false,
                    "empty_attempts": 0,
                    "next_allowed_at": "",
                    "reason": "",
                    "provider_retry_at": ""
                },
                "suffix": {
                    "tld": "uk",
                    "registered_suffix": "co.uk",
                    "class": "high_confidence",
                    "reserved": false
                },
                "signals": {
                    "trust_score": 0,
                    "quality_score": 95,
                    "safety_score": 0,
                    "fraud_score": 0,
                    "spam_score": 0,
                    "nsfw_score": 0,
                    "score_confidence": 0,
                    "risk_label": "good",
                    "crawl_blocked": false,
                    "last_http_status": 200,
                    "content_word_count": 10002,
                    "internal_links_count": 131,
                    "site_name": "",
                    "title": "Zendesk: Transform Customer & Employee Service with AI Agents",
                    "is_tracked": false
                }
            },
            "cooldown": {
                "empty_attempts": 1,
                "next_allowed_at": "2026-03-26T13:55:26+00:00",
                "reason": "Recent intelligence runs produced no qualified third-party evidence, so retries are cooled down to save budget.",
                "provider_retry_at": "",
                "last_reason": "page-request"
            },
            "debug": {
                "top_supporting_facts": [],
                "top_positive_facts": [],
                "ignored_candidates": [],
                "budget_ms": 4200,
                "search_budget_ms": 1600,
                "review_budget_ms": 2600,
                "search_mode": "page-request",
                "query_cap": 2,
                "provider_cap": 1,
                "result_cap": 6,
                "review_document_cap": 4,
                "reason": "page-request",
                "priority": 80,
                "eligibility_decision": "run_normal",
                "provider_statuses": {
                    "safebrowsing": "disabled",
                    "abuseipdb": "quota_exhausted",
                    "ipinfo": "ok",
                    "censys": "disabled",
                    "sslmate": "error"
                }
            },
            "last_good": {
                "checked_at": "2026-03-19T13:55:26+00:00",
                "summary": "External checks ran, but the verified result set was still too sparse to harden the verdict.",
                "decision": {
                    "state": "insufficient",
                    "uncertainty": true,
                    "candidate_support": 0,
                    "candidate_contradiction": 0,
                    "supports": {
                        "dangerous": false,
                        "scam": false,
                        "spam": false,
                        "nsfw": false,
                        "trusted": false
                    },
                    "evidence_quality": "low",
                    "state_label": "Inconclusive",
                    "state_reason": "Public search did not yield usable third-party matches, so the system fell back to first-party inspection only."
                },
                "signals": {
                    "scores": {
                        "legit": 0,
                        "safe": 0,
                        "trusted": 0,
                        "caution": 0,
                        "scam": 0,
                        "dangerous": 0,
                        "spam": 0,
                        "nsfw": 0
                    },
                    "counts": {
                        "official_presence": 0,
                        "business_profiles": 0,
                        "positive_reviews": 0,
                        "negative_reviews": 0,
                        "scam_reports": 0,
                        "dangerous_reports": 0,
                        "spam_reports": 0,
                        "adult_reports": 0
                    },
                    "candidate_support": 0,
                    "candidate_contradiction": 0,
                    "highlights": [
                        "IPinfo resolved the primary IP to US on AS13335.",
                        "External evidence remained inconclusive because diversity, exact matching, or confidence was still too weak."
                    ]
                },
                "citations": [
                    {
                        "title": "IPinfo IP enrichment",
                        "url": "https://ipinfo.io/developers",
                        "host": "ipinfo.io",
                        "snippet": "Primary IP 104.16.25.73 geolocates to US.",
                        "source_type": "ip_enrichment"
                    }
                ]
            }
        },
        "external_decision": {
            "state": "insufficient",
            "uncertainty": true,
            "candidate_support": 0,
            "candidate_contradiction": 0,
            "supports": {
                "dangerous": false,
                "scam": false,
                "spam": false,
                "nsfw": false,
                "trusted": false
            },
            "evidence_quality": "low",
            "state_label": "Inconclusive",
            "state_reason": "Public search did not yield usable third-party matches, so the system fell back to first-party inspection only."
        },
        "signal_scores": [
            {
                "label": "Strongest tag heuristic",
                "value": "Uncertain · 70%",
                "tone": "unknown",
                "detail": "The highest raw tag match from the heuristic engine before visibility thresholds and manual overrides."
            },
            {
                "label": "Trust score",
                "value": "43/100",
                "tone": "spam",
                "detail": "Confidence derived from authority, crawl quality, stability, and risk signals."
            },
            {
                "label": "Authority score",
                "value": "37/100",
                "tone": "caution",
                "detail": "A higher authority score usually means broader reputation and backlink confidence."
            },
            {
                "label": "Spam risk",
                "value": "4/100",
                "tone": "good",
                "detail": "Lower is better. This blends spam indicators with false-positive protections for legitimate sites."
            },
            {
                "label": "Quality score",
                "value": "29/100",
                "tone": "spam",
                "detail": "Based on crawl quality, content completeness, and technical evidence."
            },
            {
                "label": "Safety score",
                "value": "100/100",
                "tone": "good",
                "detail": "Higher is safer. Direct fraud signals can heavily cap this even when SEO signals look strong."
            },
            {
                "label": "Fraud score",
                "value": "0/100",
                "tone": "good",
                "detail": "Lower is better. This reflects phishing, drainer, fake-support, fake-shop, and malware signals."
            },
            {
                "label": "Infrastructure risk",
                "value": "0/100",
                "tone": "good",
                "detail": "Lower is better. This reflects the IP, registrar, and nameserver neighbourhood seen by the crawler."
            },
            {
                "label": "Evidence confidence",
                "value": "18/100",
                "tone": "spam",
                "detail": "Higher means the crawler had enough pages and registry evidence to make a stronger call."
            },
            {
                "label": "External evidence",
                "value": "Low",
                "tone": "unknown",
                "detail": "Quality of the structured search and review evidence cluster."
            },
            {
                "label": "External decision",
                "value": "Inconclusive",
                "tone": "unknown",
                "detail": "How third-party evidence compares with the current candidate tag."
            },
            {
                "label": "NSFW score",
                "value": "0/100",
                "tone": "good",
                "detail": "Context-aware adult-content detection with medical / educational false-positive reduction."
            },
            {
                "label": "Registry stability",
                "value": "100/100",
                "tone": "good",
                "detail": "Based on age, expiry runway, and the amount of ownership / registrar churn."
            }
        ],
        "signal_sections": [
            {
                "title": "Registry & ownership",
                "items": [
                    {
                        "label": "Domain age",
                        "value": "—",
                        "tone": "unknown",
                        "detail": "Older domains generally carry more historical trust than very new ones."
                    },
                    {
                        "label": "Stability score",
                        "value": "100/100",
                        "tone": "good",
                        "detail": "Penalised by registrar, ownership, and nameserver churn."
                    },
                    {
                        "label": "Days to expiry",
                        "value": "—",
                        "tone": "unknown",
                        "detail": "Very short renewal windows can be a weak trust signal."
                    },
                    {
                        "label": "Registrar / ownership changes",
                        "value": "0 / 0",
                        "tone": "good",
                        "detail": "Frequent ownership churn can weaken trust."
                    },
                    {
                        "label": "Nameserver changes",
                        "value": "0",
                        "tone": "good",
                        "detail": "Repeated infrastructure changes can indicate instability."
                    },
                    {
                        "label": "DNSSEC / privacy",
                        "value": "DNSSEC off · privacy off",
                        "tone": "caution",
                        "detail": "DNSSEC strengthens DNS trust; privacy is neutral on its own."
                    }
                ]
            },
            {
                "title": "Reputation & search evidence",
                "items": [
                    {
                        "label": "Backlinks",
                        "value": "11",
                        "tone": "unknown",
                        "detail": "Broader backlink evidence usually improves confidence."
                    },
                    {
                        "label": "Referring domains",
                        "value": "11",
                        "tone": "caution",
                        "detail": "Unique linking domains are more useful than raw link volume."
                    },
                    {
                        "label": "Organic keywords",
                        "value": "13",
                        "tone": "unknown",
                        "detail": "Search footprint helps distinguish real sites from thin shells."
                    },
                    {
                        "label": "Indexed pages",
                        "value": "1",
                        "tone": "unknown",
                        "detail": "Larger index coverage usually means more evidence to classify from."
                    },
                    {
                        "label": "Brand strength",
                        "value": "8/100",
                        "tone": "spam",
                        "detail": "Stronger brand signals reduce false positives for legitimate sites."
                    },
                    {
                        "label": "Risk label",
                        "value": "GOOD",
                        "tone": "unknown",
                        "detail": "This is the raw crawl / heuristic risk label feeding the tag model."
                    }
                ]
            },
            {
                "title": "Crawl, content & technicals",
                "items": [
                    {
                        "label": "HTTP status",
                        "value": "200",
                        "tone": "good",
                        "detail": "Healthy responses make classification more reliable."
                    },
                    {
                        "label": "HTTPS / speed",
                        "value": "HTTPS OK · 264 ms",
                        "tone": "good",
                        "detail": "Slow or broken technical signals weaken confidence."
                    },
                    {
                        "label": "Content words",
                        "value": "0",
                        "tone": "unknown",
                        "detail": "Thin pages are harder to trust and easier to manipulate."
                    },
                    {
                        "label": "Schema / structure",
                        "value": "0 schema · no meta · no H1",
                        "tone": "unknown",
                        "detail": "Structured markup and basic on-page hygiene improve quality confidence."
                    },
                    {
                        "label": "Links on page",
                        "value": "0 internal · 0 external",
                        "tone": "caution",
                        "detail": "Link patterns help detect thin directories and promo pages."
                    },
                    {
                        "label": "Page speed / mobile",
                        "value": "97/100 · 46/100",
                        "tone": "caution",
                        "detail": "Better technical quality generally reduces low-effort site patterns."
                    },
                    {
                        "label": "Crawl access",
                        "value": "Cloudflare challenge",
                        "tone": "caution",
                        "detail": "Cloudflare challenge or bot protection blocked the crawler. Scores may be based on partial evidence."
                    }
                ]
            },
            {
                "title": "External evidence & explainability",
                "items": [
                    {
                        "label": "Decision state",
                        "value": "Inconclusive",
                        "tone": "unknown",
                        "detail": "Public search did not yield usable third-party matches, so the system fell back to first-party inspection only."
                    },
                    {
                        "label": "Evidence quality",
                        "value": "Low",
                        "tone": "unknown",
                        "detail": "Blends source trust, domain matching, evidence diversity, and freshness."
                    },
                    {
                        "label": "Support vs contradiction",
                        "value": "0 / 0",
                        "tone": "unknown",
                        "detail": "Compares how much structured external evidence supports the candidate tag against evidence that contradicts it."
                    },
                    {
                        "label": "Qualified risk sources",
                        "value": "No",
                        "tone": "good",
                        "detail": "Risk tags only promote from external evidence when source diversity or source trust thresholds are met."
                    },
                    {
                        "label": "Uncertainty buffer",
                        "value": "Active",
                        "tone": "caution",
                        "detail": "Prevents thin or mixed external evidence from forcing a stronger tag than the evidence can justify."
                    }
                ]
            }
        ],
        "positives": [
            "Low registrar / ownership churn with solid registry stability."
        ],
        "risks": [
            "Cloudflare limited the crawl: Cloudflare challenge or bot protection blocked the crawler.",
            "External evidence was mixed or sparse, so the tag model keeps an uncertainty buffer instead of overcommitting."
        ]
    },
    "traffic_confidence": 12,
    "whois": {
        "current": {
            "id": 71623,
            "domain": "zendesk.co.uk",
            "source_type": "whois_text",
            "rdap_url": "",
            "registrar_name": "",
            "registrar_handle": "",
            "registrant_name": "",
            "registrant_org": "",
            "registrant_country": "",
            "registrant_email": "",
            "abuse_email": "",
            "created_date": null,
            "updated_date": null,
            "expires_date": null,
            "nameservers_json": "[]",
            "status_json": "[]",
            "dnssec": "unknown",
            "privacy_protected": 0,
            "content_hash": "f7e17c57c5fdd24df1793ece6bff99716369356b90b29c4725ac3ba12a76b72c",
            "history_count": 1,
            "last_checked_at": "2026-04-01 08:20:29",
            "last_changed_at": "2026-04-01 08:20:29",
            "created_at": "2026-04-01 08:20:29",
            "updated_at": "2026-04-01 08:20:29"
        },
        "history": [
            {
                "id": 76946,
                "domain": "zendesk.co.uk",
                "source_type": "whois_text",
                "registrar_name": "",
                "registrar_handle": "",
                "registrant_name": "",
                "registrant_org": "",
                "registrant_country": "",
                "registrant_email": "",
                "abuse_email": "",
                "created_date": null,
                "updated_date": null,
                "expires_date": null,
                "nameservers_json": "[]",
                "status_json": "[]",
                "dnssec": "unknown",
                "privacy_protected": 0,
                "content_hash": "f7e17c57c5fdd24df1793ece6bff99716369356b90b29c4725ac3ba12a76b72c",
                "checked_at": "2026-04-01 08:20:29",
                "change_summary": "Initial WHOIS snapshot captured.",
                "created_at": "2026-04-01 08:20:29"
            }
        ],
        "signals": {
            "age_years": 0,
            "days_to_expiry": null,
            "days_since_last_registry_update": null,
            "stability_score": 100,
            "registrar_changes": 0,
            "ownership_changes": 0,
            "nameserver_changes": 0,
            "status_changes": 0,
            "history_entries": 1,
            "privacy_protected": false,
            "dnssec_enabled": false,
            "has_registrant_country": false,
            "registrant_country": "",
            "nameserver_count": 0,
            "status_count": 0
        }
    },
    "discovered_domain": {
        "id": 50837,
        "domain": "zendesk.co.uk",
        "first_seen_at": "2026-03-15 16:33:06",
        "last_crawled_at": "2026-04-01 08:20:30",
        "last_title": null,
        "last_http_status": 200,
        "discovered_from_domain": "zendesk.com",
        "depth": 0,
        "backlinks_count": 11,
        "rating_cache": 28,
        "spam_score": 10,
        "risk_label": "good",
        "category_name": "Business",
        "primary_country_code": "GB",
        "internal_links_count": 0,
        "external_links_count": 0,
        "social_profiles_count": 0,
        "content_word_count": 0,
        "title_quality_score": 0,
        "has_meta_description": 0,
        "has_h1": 0,
        "language_code": "",
        "response_time_ms": 264,
        "robots_status": 0,
        "sitemap_status": 0,
        "sitemap_total_urls": 0,
        "quality_score": 29,
        "site_name": "",
        "canonical_domain": "",
        "favicon_present": 0,
        "schema_org_count": 0,
        "noindex_detected": 0,
        "feed_links_count": 0,
        "https_working": 1,
        "estimated_authority_score": 24,
        "trust_score": 39,
        "nsfw_score": 0,
        "overall_rank_estimate": 8117628,
        "primary_tag": "Uncertain",
        "tag_codes": "Uncertain,C,Blocked",
        "manual_verified_status": "",
        "manual_tag_codes": "",
        "manual_rating_delta": 0,
        "manual_authority_delta": 0,
        "manual_trust_delta": 0,
        "manual_note": null,
        "manual_adjusted_by": null,
        "manual_adjusted_at": null,
        "manual_lock_scores": 0,
        "manual_lock_flags": 0,
        "crawl_blocked": 1,
        "crawl_blocked_by": "Cloudflare",
        "crawl_blocked_reason": "Cloudflare challenge or bot protection blocked the crawler.",
        "safety_score": 100,
        "fraud_score": 0,
        "legitimacy_score": 23,
        "infrastructure_risk_score": 0,
        "score_confidence": 12,
        "tag_confidence": 10,
        "category_confidence": 12,
        "deep_crawl_pages": 0,
        "resolved_ip": "104.16.25.73",
        "category_candidates_json": "[{\"category\":\"General\",\"score\":17}]",
        "page_signals_json": "[]",
        "score_reasons_json": "[\"The crawler was partially blocked, so the verdict is based on weaker evidence than usual.\",\"Category evidence stayed thin, so the output was softened to a broader classification.\",\"Low evidence confidence now reduces how high the public rating can climb.\"]",
        "route_domain": "zendesk.co.uk",
        "display_domain": "zendesk.co.uk"
    },
    "explainability": {
        "summary": "zendesk.co.uk currently scores 42/100. The score is being shaped by a mixed signal profile rather than one dominant factor. Evidence confidence is still limited, so the score can move materially after more evidence is collected. This is an estimated profile rather than a manually tracked one. Crawler access was partially blocked, which lowers confidence in some sections.",
        "badges": [
            {
                "label": "Profile",
                "value": "Estimated profile",
                "tone": "unknown",
                "detail": null
            },
            {
                "label": "Evidence confidence",
                "value": "Low confidence",
                "tone": "risk",
                "detail": "13/100"
            },
            {
                "label": "Traffic confidence",
                "value": "Low confidence",
                "tone": "risk",
                "detail": "12/100"
            },
            {
                "label": "Crawler access",
                "value": "Partially blocked",
                "tone": "caution",
                "detail": null
            }
        ],
        "weighted_contributions": [
            {
                "label": "Quality system",
                "points": "+9.5",
                "tone": "risk",
                "detail": "Technical quality, crawl depth, page structure, and implementation hygiene. Current subsystem score: 28/100."
            },
            {
                "label": "Reputation system",
                "points": "+12.6",
                "tone": "risk",
                "detail": "Authority, search visibility, reach, engagement, and registry stability. Current subsystem score: 37/100."
            },
            {
                "label": "Safety system",
                "points": "+32.0",
                "tone": "good",
                "detail": "Fraud, spam, and trust signals from infrastructure, crawl, and registry evidence. Current subsystem score: 100/100."
            },
            {
                "label": "Risk clamp",
                "points": "-12.0",
                "tone": "risk",
                "detail": "Safety thresholds capped the final score until the risk profile improves."
            }
        ],
        "evidence_cards": [
            {
                "label": "Authority and trust",
                "value": "37/100 · trust 42/100",
                "tone": "risk",
                "detail": "52 monthly visitors, 13 organic keywords, brand completeness 8/100, engagement 67/100."
            },
            {
                "label": "Backlink and search evidence",
                "value": "11 referring domains",
                "tone": "good",
                "detail": "11 backlinks across 11 referring domains. Diversity 96/100; spam penalty 0."
            },
            {
                "label": "Registry and domain stability",
                "value": "0.0 years old",
                "tone": "good",
                "detail": "Stability 100/100 · age 0.0 years."
            },
            {
                "label": "Safety and fraud posture",
                "value": "Safety 100/100 · fraud 0/100",
                "tone": "good",
                "detail": "Primary tag Uncertain · safety 100/100 · fraud 0/100 · crawler visibility limited."
            }
        ],
        "positives": [
            "Low registrar / ownership churn with solid registry stability.",
            "Registry history looks stable, which supports legitimacy and trust.",
            "HTTPS is working, so the site clears a basic transport-security check.",
            "Backlink diversity looks broad enough to strengthen authority confidence."
        ],
        "risks": [
            "Cloudflare limited the crawl: Cloudflare challenge or bot protection blocked the crawler.",
            "External evidence was mixed or sparse, so the tag model keeps an uncertainty buffer instead of overcommitting.",
            "The crawler was blocked or rate-limited, so multiple conclusions are based on partial evidence.",
            "Traffic and reach estimates are still low confidence, so commercial scale signals may move after more evidence is collected."
        ],
        "freshness": [
            {
                "label": "Crawl evidence",
                "value": "2026-04-01 08:20:30",
                "tone": "risk",
                "detail": "Crawl and page content sample. Age: 16d ago."
            },
            {
                "label": "WHOIS snapshot",
                "value": "2026-04-01 08:20:29",
                "tone": "risk",
                "detail": "Registry profile and stability signals. Age: 16d ago."
            },
            {
                "label": "Keyword view",
                "value": "2026-04-17 17:56:28",
                "tone": "good",
                "detail": "Estimated visibility until tracked keyword snapshots exist. Age: 0s ago."
            },
            {
                "label": "Rank history",
                "value": "2026-04-17 17:56:28",
                "tone": "good",
                "detail": "Estimated trend derived from current profile and crawl signals. Age: 0s ago."
            },
            {
                "label": "Audience geography",
                "value": "Not captured yet",
                "tone": "unknown",
                "detail": "Audience mix is estimated from available signals rather than first-party audience logs."
            }
        ],
        "section_notes": {
            "audience": "Audience geography is estimated from category, country, traffic mix, and brand signals until first-party audience data is collected. Crawl access was limited, so this section is lower confidence.",
            "keywords": "Top keywords are estimated from crawl language, brand, category, and visibility signals until tracked keyword snapshots are stored. Crawl access was limited, so this section is lower confidence.",
            "history": "Rank history is estimated from the current profile because no stored history exists for this domain yet. Crawl access was limited, so projected trends should be treated cautiously."
        },
        "base_weighted_score": 54,
        "fraud_clamp_penalty": 12,
        "final_score": 42
    },
    "insight_snapshot": {
        "version": 1,
        "generated_at": "2026-04-17T17:56:28+00:00",
        "domain": "zendesk.co.uk",
        "display_name": "zendesk.co.uk",
        "is_tracked": false,
        "is_estimated": true,
        "overall_score": 42,
        "authority_score": 37,
        "trust_score": 42,
        "safety_score": 100,
        "fraud_score": 0,
        "confidence_score": 13,
        "traffic_confidence": 12,
        "last_crawled_at": "2026-04-01 08:20:30",
        "crawl_blocked": true,
        "summary": "zendesk.co.uk currently scores 42/100. The score is being shaped by a mixed signal profile rather than one dominant factor. Evidence confidence is still limited, so the score can move materially after more evidence is collected. This is an estimated profile rather than a manually tracked one. Crawler access was partially blocked, which lowers confidence in some sections.",
        "badges": [
            {
                "label": "Profile",
                "value": "Estimated profile",
                "tone": "unknown",
                "detail": null
            },
            {
                "label": "Evidence confidence",
                "value": "Low confidence",
                "tone": "risk",
                "detail": "13/100"
            },
            {
                "label": "Traffic confidence",
                "value": "Low confidence",
                "tone": "risk",
                "detail": "12/100"
            },
            {
                "label": "Crawler access",
                "value": "Partially blocked",
                "tone": "caution",
                "detail": null
            }
        ],
        "top_positive_signals": [
            "Low registrar / ownership churn with solid registry stability.",
            "Registry history looks stable, which supports legitimacy and trust.",
            "HTTPS is working, so the site clears a basic transport-security check.",
            "Backlink diversity looks broad enough to strengthen authority confidence."
        ],
        "top_risk_signals": [
            "Cloudflare limited the crawl: Cloudflare challenge or bot protection blocked the crawler.",
            "External evidence was mixed or sparse, so the tag model keeps an uncertainty buffer instead of overcommitting.",
            "The crawler was blocked or rate-limited, so multiple conclusions are based on partial evidence.",
            "Traffic and reach estimates are still low confidence, so commercial scale signals may move after more evidence is collected."
        ],
        "freshness": [
            {
                "label": "Crawl evidence",
                "value": "2026-04-01 08:20:30",
                "tone": "risk",
                "detail": "Crawl and page content sample. Age: 16d ago."
            },
            {
                "label": "WHOIS snapshot",
                "value": "2026-04-01 08:20:29",
                "tone": "risk",
                "detail": "Registry profile and stability signals. Age: 16d ago."
            },
            {
                "label": "Keyword view",
                "value": "2026-04-17 17:56:28",
                "tone": "good",
                "detail": "Estimated visibility until tracked keyword snapshots exist. Age: 0s ago."
            },
            {
                "label": "Rank history",
                "value": "2026-04-17 17:56:28",
                "tone": "good",
                "detail": "Estimated trend derived from current profile and crawl signals. Age: 0s ago."
            },
            {
                "label": "Audience geography",
                "value": "Not captured yet",
                "tone": "unknown",
                "detail": "Audience mix is estimated from available signals rather than first-party audience logs."
            }
        ],
        "top_tags": [
            {
                "code": "Uncertain",
                "label": "Uncertain",
                "tone": "unknown"
            },
            {
                "code": "T",
                "label": "Trusted",
                "tone": "good"
            },
            {
                "code": "C",
                "label": "Caution",
                "tone": "caution"
            }
        ]
    },
    "is_tracked": false,
    "is_estimated": true,
    "live_state": {
        "status": "processing",
        "status_label": "Cache build running",
        "message": "The refreshed page cache is still being built for this domain.",
        "updated_at": "2026-04-18T00:29:25+00:00"
    },
    "refresh_state": {
        "canRequest": false,
        "queued": true,
        "processing": true,
        "stageKey": "cache-queued",
        "stageLabel": "Cache build running",
        "cooldownUntil": null,
        "message": "The refreshed page cache is still being built for this domain.",
        "action": "/domain/zendesk.co.uk/refresh",
        "isGuestCooldown": false,
        "cooldownSeconds": 0
    },
    "urlscan_report": {
        "domain": "zendesk.co.uk",
        "status": "error",
        "submitted_at": "2026-03-19T13:55:24+00:00",
        "completed_at": null,
        "last_checked_at": "2026-03-19T13:55:24+00:00",
        "last_error": "Rate limit for 'public' exceeded. Limit is 500 per hour. Reset in 274 seconds.",
        "submitted_url": "https://zendesk.co.uk/",
        "uuid": "",
        "result_url": "",
        "api_result_url": "",
        "visibility": "public",
        "summary": "urlscan.io scan submission failed.",
        "report": [],
        "report_summary": [],
        "is_fresh": false,
        "can_retry": true,
        "poll_after_seconds": 20
    }
}