{
    "ready": true,
    "site": {
        "id": 0,
        "domain": "zendesk.kr",
        "display_name": "zendesk.kr",
        "primary_country_code": "KR",
        "category_name": "Business"
    },
    "metrics": {
        "global_rank": 106,
        "country_rank": 1,
        "category_rank": 71,
        "daily_pageviews_per_visitor": 3.01,
        "daily_time_on_site_seconds": 192,
        "bounce_rate": 45,
        "search_visits_percent": 29.74,
        "total_sites_linking_in": 11,
        "monthly_unique_visitors": 52,
        "recorded_at": "2026-03-31 11:27:47"
    },
    "audit": {
        "score": 42
    },
    "traffic_sources": {
        "direct_percent": 27.93,
        "search_percent": 28.54,
        "social_percent": 5.78,
        "referral_percent": 17.52,
        "email_percent": 7.43,
        "paid_percent": 12.8
    },
    "seo_profile": {
        "backlinks_total": 11,
        "referring_domains": 11,
        "dofollow_backlinks_percent": 100,
        "organic_keywords": 13,
        "indexed_pages": 1,
        "page_speed_score": 97,
        "mobile_friendliness_score": 46,
        "authority_score": 33,
        "spam_risk_score": 10
    },
    "crawl_report": {
        "robots_status": 0,
        "sitemap_status": 0,
        "sitemap_total_urls": 0,
        "crawl_blocked": true,
        "crawl_blocked_by": "Cloudflare",
        "crawl_blocked_reason": "Cloudflare challenge or bot protection blocked the crawler.",
        "notes": [
            "Homepage title has not been captured yet.",
            "Meta description is missing.",
            "No H1 heading was detected.",
            "robots.txt could not be confirmed.",
            "Sitemap could not be confirmed.",
            "Cloudflare limited the homepage crawl: Cloudflare challenge or bot protection blocked the crawler."
        ],
        "created_at": "2026-03-31 11:27:47"
    },
    "keywords": [
        {
            "keyword": "zendesk.kr",
            "position": 25,
            "search_engine": "Estimated",
            "checked_at": "2026-04-16 07:10:49",
            "is_estimated": true
        },
        {
            "keyword": "zendesk.kr business",
            "position": 27,
            "search_engine": "Estimated",
            "checked_at": "2026-04-16 07:10:49",
            "is_estimated": true
        },
        {
            "keyword": "zendesk.kr reviews",
            "position": 29,
            "search_engine": "Estimated",
            "checked_at": "2026-04-16 07:10:49",
            "is_estimated": true
        },
        {
            "keyword": "zendesk",
            "position": 31,
            "search_engine": "Estimated",
            "checked_at": "2026-04-16 07:10:49",
            "is_estimated": true
        }
    ],
    "rating": {
        "overall": 42,
        "label": "Average",
        "breakdown": [
            {
                "label": "Technical foundation",
                "score": 5,
                "max": 18
            },
            {
                "label": "Authority & trust",
                "score": 11,
                "max": 30
            },
            {
                "label": "Reach & market presence",
                "score": 5,
                "max": 18
            },
            {
                "label": "Search visibility",
                "score": 2,
                "max": 12
            },
            {
                "label": "Engagement & retention",
                "score": 7,
                "max": 10
            },
            {
                "label": "Channels & diversification",
                "score": 4,
                "max": 6
            },
            {
                "label": "Registry stability",
                "score": 3,
                "max": 6
            },
            {
                "label": "Quality system",
                "score": 28,
                "max": 100
            },
            {
                "label": "Reputation system",
                "score": 39,
                "max": 100
            },
            {
                "label": "Safety system",
                "score": 100,
                "max": 100
            },
            {
                "label": "Evidence confidence",
                "score": 12,
                "max": 100
            },
            {
                "label": "External intelligence",
                "score": 50,
                "max": 100
            }
        ],
        "authority_score": 37,
        "quality_score": 28,
        "reputation_score": 39,
        "safety_score": 100,
        "confidence_score": 12,
        "fraud_score": 0,
        "authority_signals": {
            "backlinks": 11,
            "referring_domains": 11,
            "organic_keywords": 13,
            "indexed_pages": 1,
            "monthly_visitors": 52,
            "global_rank": 106,
            "engagement_score": 67,
            "crawl_quality_score": 35,
            "brand_completeness_score": 8,
            "link_diversity_score": 96,
            "technical_reliability_score": 56,
            "whois_score": 45,
            "whois_age_years": 0,
            "whois_stability_score": 100,
            "spam_penalty": 0
        },
        "whois_signals": {
            "age_years": 0,
            "days_to_expiry": null,
            "days_since_last_registry_update": null,
            "stability_score": 100,
            "registrar_changes": 0,
            "ownership_changes": 0,
            "nameserver_changes": 0,
            "status_changes": 0,
            "history_entries": 1,
            "privacy_protected": false,
            "dnssec_enabled": false,
            "has_registrant_country": false,
            "registrant_country": "",
            "nameserver_count": 0,
            "status_count": 0
        }
    },
    "authority_score": 37,
    "trust_score": 42,
    "domain_tags": {
        "primary_tag": "Uncertain",
        "primary_tag_score": 70,
        "primary_candidate": "Uncertain",
        "primary_candidate_score": 70,
        "tag_codes": "Uncertain,T,C",
        "tags": [
            {
                "code": "Uncertain",
                "label": "Uncertain",
                "tone": "unknown",
                "description": "External checks stayed inconclusive, so the model avoided a harder verdict.",
                "reason": "The evidence is mixed and external checks stayed inconclusive, so the system kept an uncertainty buffer instead of a harder automated verdict.",
                "message": "The evidence is materially mixed or partially corroborated, so the model is avoiding a harder verdict.",
                "priority": 70,
                "score": 70,
                "match_percent": 70,
                "threshold_band": "strong"
            },
            {
                "code": "T",
                "label": "Trusted",
                "tone": "good",
                "description": "Strong trust, stability, and low-risk signals were detected.",
                "reason": "Low spam indicators plus strong trust, quality, registry, and stability signals were detected. Showing the stored external intelligence snapshot. New search and review intelligence only runs after a visitor uses Refresh data manually.",
                "message": "The site shows a reasonably trustworthy and stable profile.",
                "priority": 64,
                "score": 64,
                "match_percent": 64,
                "threshold_band": "strong"
            },
            {
                "code": "C",
                "label": "Caution",
                "tone": "caution",
                "description": "Signals are mixed or weak, so this domain should be treated carefully.",
                "reason": "Review carefully: mixed trust signals. Showing the stored external intelligence snapshot. New search and review intelligence only runs after a visitor uses Refresh data manually.",
                "message": "The signal mix leans cautious and the site should be treated carefully until more evidence arrives.",
                "priority": 62,
                "score": 62,
                "match_percent": 62,
                "threshold_band": "strong"
            }
        ],
        "tag_breakdown": [
            {
                "code": "Uncertain",
                "label": "Uncertain",
                "tone": "unknown",
                "description": "External checks stayed inconclusive, so the model avoided a harder verdict.",
                "reason": "The evidence is mixed and external checks stayed inconclusive, so the system kept an uncertainty buffer instead of a harder automated verdict.",
                "message": "The evidence is materially mixed or partially corroborated, so the model is avoiding a harder verdict.",
                "priority": 70,
                "score": 70,
                "match_percent": 70,
                "threshold_band": "strong"
            },
            {
                "code": "T",
                "label": "Trusted",
                "tone": "good",
                "description": "Strong trust, stability, and low-risk signals were detected.",
                "reason": "Low spam indicators plus strong trust, quality, registry, and stability signals were detected. Showing the stored external intelligence snapshot. New search and review intelligence only runs after a visitor uses Refresh data manually.",
                "message": "The site shows a reasonably trustworthy and stable profile.",
                "priority": 64,
                "score": 64,
                "match_percent": 64,
                "threshold_band": "strong"
            },
            {
                "code": "C",
                "label": "Caution",
                "tone": "caution",
                "description": "Signals are mixed or weak, so this domain should be treated carefully.",
                "reason": "Review carefully: mixed trust signals. Showing the stored external intelligence snapshot. New search and review intelligence only runs after a visitor uses Refresh data manually.",
                "message": "The signal mix leans cautious and the site should be treated carefully until more evidence arrives.",
                "priority": 62,
                "score": 62,
                "match_percent": 62,
                "threshold_band": "strong"
            },
            {
                "code": "Blocked",
                "label": "Partial evidence",
                "tone": "unknown",
                "description": "The crawler was blocked, so some conclusions are lower confidence.",
                "reason": "The crawler had partial visibility, so some conclusions are lower confidence.",
                "message": "",
                "priority": 6,
                "score": 6,
                "match_percent": 6,
                "threshold_band": "none"
            },
            {
                "code": "Crypto",
                "label": "Crypto drainer risk",
                "tone": "toxic",
                "description": "Wallet-connect or seed-phrase theft patterns were detected.",
                "reason": "Wallet-connect or seed-phrase theft patterns were detected.",
                "message": "No meaningful crypto-drainer signals were detected.",
                "priority": 0,
                "score": 0,
                "match_percent": 0,
                "threshold_band": "none"
            }
        ],
        "nsfw_score": 0,
        "trust_score": 43,
        "manual": {
            "has_changes": false,
            "verified_status": "",
            "tag_codes": "",
            "rating_delta": 0,
            "authority_delta": 0,
            "trust_delta": 0,
            "note": "",
            "adjusted_by": 0,
            "adjusted_at": "",
            "lock_scores": false,
            "lock_flags": false
        },
        "summary": "Uncertain (70% match) because the evidence is mixed and external checks stayed inconclusive, so the system kept an uncertainty buffer instead of a harder automated verdict.",
        "external_intel": {
            "domain": "zendesk.kr",
            "candidate_tag": "C",
            "checked_at": "2026-03-19T00:21:09+00:00",
            "status": "fresh",
            "snapshot_version": 5,
            "summary": "Showing the stored external intelligence snapshot. New search and review intelligence only runs after a visitor uses Refresh data manually.",
            "search_intelligence": {
                "queries": [
                    "\"zendesk.kr\" -site:zendesk.kr -site:www.zendesk.kr",
                    "\"zendesk.kr\" official site -site:zendesk.kr -site:www.zendesk.kr",
                    "\"zendesk.kr\" wikipedia -site:zendesk.kr -site:www.zendesk.kr",
                    "\"zendesk.kr\" reviews OR complaints -site:zendesk.kr -site:www.zendesk.kr",
                    "\"zendesk.kr\" reputation OR scam OR legit OR safe -site:zendesk.kr -site:www.zendesk.kr",
                    "\"zendesk.kr\" BBB OR LinkedIn OR Crunchbase OR \"Companies House\" OR wikipedia -site:zendesk.kr -site:www.zendesk.kr",
                    "zendesk website -site:zendesk.kr -site:www.zendesk.kr",
                    "zendesk company -site:zendesk.kr -site:www.zendesk.kr",
                    "zendesk wikipedia -site:zendesk.kr -site:www.zendesk.kr",
                    "zendesk reviews -site:zendesk.kr -site:www.zendesk.kr",
                    "zendesk complaints -site:zendesk.kr -site:www.zendesk.kr",
                    "zendesk trustpilot -site:zendesk.kr -site:www.zendesk.kr"
                ],
                "providers": [
                    "duckduckgo"
                ],
                "provider_result_counts": {
                    "duckduckgo": 0
                },
                "results_found": 1,
                "external_results_found": 0,
                "used_direct_fallback": true,
                "results": [
                    {
                        "provider": "direct-domain-fallback",
                        "url": "https://zendesk.kr/",
                        "host": "zendesk.kr",
                        "title": "Zendesk: 종합 고객 서비스 솔루션",
                        "snippet": "First-party fallback captured directly from the domain when public search engines returned no usable results.",
                        "is_direct_fallback": true,
                        "source_meta": {
                            "host": "zendesk.kr",
                            "source_type": "official_site",
                            "label": "General web result",
                            "trust_weight": 55,
                            "evidence_weight": 26,
                            "noise_penalty": 0,
                            "requires_exact_domain_match": true,
                            "supports_positive_verdicts": false,
                            "supports_negative_verdicts": true,
                            "freshness_ttl_days": 21
                        },
                        "entity": {
                            "score": 98,
                            "exactness": "exact_domain",
                            "reasons": [
                                "The result host matches the exact domain.",
                                "The exact domain is mentioned in the page snippet or document text.",
                                "The result URL contains the exact domain string.",
                                "The site name or brand appears in the document."
                            ]
                        },
                        "query": "direct-fallback",
                        "rank": 1
                    }
                ],
                "source_mix": {
                    "official_site": 1
                },
                "entity_coverage_score": 98,
                "high_trust_result_count": 0,
                "exact_match_result_count": 1,
                "high_entity_result_count": 1,
                "query_hit_count": 1,
                "query_count": 12,
                "deadline_hit": true
            },
            "review_intelligence": {
                "documents_fetched": 1,
                "external_documents_fetched": 0,
                "documents": [
                    {
                        "provider": "direct-domain-fallback",
                        "url": "https://zendesk.kr/",
                        "host": "zendesk.kr",
                        "title": "Zendesk: 종합 고객 서비스 솔루션",
                        "snippet": "First-party fallback captured directly from the domain when public search engines returned no usable results.",
                        "is_direct_fallback": true,
                        "source_meta": {
                            "host": "zendesk.kr",
                            "source_type": "official_site",
                            "label": "General web result",
                            "trust_weight": 55,
                            "evidence_weight": 26,
                            "noise_penalty": 0,
                            "requires_exact_domain_match": true,
                            "supports_positive_verdicts": false,
                            "supports_negative_verdicts": true,
                            "freshness_ttl_days": 21
                        },
                        "entity": {
                            "score": 98,
                            "exactness": "exact_domain",
                            "reasons": [
                                "The result host matches the exact domain.",
                                "The exact domain is mentioned in the page snippet or document text.",
                                "The result URL contains the exact domain string.",
                                "The site name or brand appears in the document."
                            ]
                        },
                        "query": "direct-fallback",
                        "rank": 1,
                        "body": "Zendesk: 종합 고객 서비스 솔루션주 콘텐츠로 건너뛰기리더들이 만나 소통하고 배우며 새로운 해결책을 발견하는 곳, Zendesk Relate에서 AI 기반 서비스의 미래를 구축하세요.리더들이 만나 소통하고 배우며 새로운 해결책을 발견하는 곳, Zendesk Relate에서 AI 기반 서비스의 미래를 구축하세요.지금 등록하기무료 체험하기 Zendesk AIZendesk AI완벽한 고객 서비스 솔루션에 강력함을 더한 인텔리전스AI 상담사코파일럿Zendesk AIAI 리서치신뢰 & 보안 제품고객 서비스를 위한 Zendesk완벽한 AI 기반 솔루션특징AI 상담사코파일럿통합 티켓 관리메시징 & 실시간 채팅헬프 센터음성품질 보증데이터 프라이버시 & 보호인력 관리워크플로 개선Zendesk 플랫폼연동 서비스 솔루션비즈니스엔터프라이즈중소기업스타트업 회사업종리테일(소매)금융 서비스교육정부 기관제조소프트웨어의료통신Professional Service팀에 문의 리소스신뢰 & 보안이벤트 & 웨비나고객 사례블로그CX 트렌드Zendesk의 What’s New 웨비나API & 개발자파트너전문 서비스Zendesk 헬프 센터커뮤니티 가격 회사회사 소개언론 보도이벤트채용 정보포용성 & 소속감지속 가능성법적 정보 언어English (US)English (UK)EspañolEspañol (LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish (Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區) 연락처영업팀에 문의Zendesk 헬프 센터무료 체험하기로그인로그인Zendesk 헬프 센터회사회사 소개언론 보도이벤트채용 정보포용성 & 소속감지속 가능성법적 정보문의하기언어English (US)English (UK)EspañolEspañol (LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish (Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)Zendesk AIZendesk AI완벽한 고객 서비스 솔루션에 강력함을 더한 인텔리전스AI 상담사코파일럿Zendesk AIAI 리서치신뢰 & 보안제품고객 서비스를 위한 Zendesk완벽한 AI 기반 솔루션특징AI 상담사코파일럿통합 티켓 관리메시징 & 실시간 채팅헬프 센터음성품질 보증데이터 프라이버시 & 보호인력 관리워크플로 개선Zendesk 플랫폼연동 서비스둘러보기솔루션비즈니스엔터프라이즈중소기업스타트업 회사업종리테일(소매)금융 서비스교육정부 기관제조소프트웨어의료통신도움이 더 필요하신가요? Professional Service팀에 문의Zendesk Relate 2026리더들이 만나 소통하고 배우며 새로운 해결책을 발견하는 곳, Zendesk Relate에서 AI 기반 서비스의 미래를 구축하세요.지금 등록하기리소스신뢰 & 보안이벤트 & 웨비나고객 사례블로그CX 트렌드Zendesk의 What’s New 웨비나API & 개발자파트너전문 서비스Zendesk 헬프 센터커뮤니티가격무료 체험하기데모 보기Zendesk AI 상담사로 놀랍도록 심플하게 지원 서비스를 제공2만여 이상의 AI 고객사에 서비스 제공 업무용 이메일을 사용하여 고객 이메일과 기존 앱을 원활하게 연결하고 팀원을 초대할 수 있습니다.무료 체험하기Zendesk에서 마케팅 관련 소통을 위해 본인에게 연락하는 것에 동의합니다.제출함으로써 Zendesk의 개인정보 보호 고지 동의하는 것으로 간주됩니다.10만여 기업의 신뢰를 받습니다고객 경험의 완성“대부분의 기업은 고객 프로필에 담긴 데이터의 황금 보고를 놓치고 있습니다. 하지만 당사에서는 Zendesk를 사용해 고객 상호작용으로부터 그 누구도 수집하지 하고 있지 않는 데이터를 얻고 있습니다.”Gershwin Exeter글로벌 서비스 담당 부사장고객 사례 보기“Zendesk AI 덕분에 업무를 간소화하고 효율성을 높일 기회가 생겨 굉장히 기쁩니다. 이를 통해 비즈니스에 중요도가 높은 프로젝트에 더 많은 시간을 투입하여 매출 확대와 신규 영업 채널 발굴에 박차를 가할 수 있을 것입니다.”Ian HuntLiberty London CX 담당이사고객 사례 보기“Zendesk의 연동 기능, 유연성, 심도 있는 기능 덕분에 원하는 방식으로 자유롭게 사용할 수 있었고, 정말 흥미롭고 강력한 방식으로 확장할 수 있었어요.”Laurie Leduc커뮤니티 지원 팀장고객 사례 보기“Zendesk Suite에 워크플로우를 구축한 결과, 긴급한 문제를 처리하는 데 있어 고객의 기대를 충족하거나 뛰어넘을 수 있었습니다.”Caitlin Wood고객 운영 담당 부사장고객 사례 보기“대부분의 기업은 고객 프로필에 담긴 데이터의 황금 보고를 놓치고 있습니다. 하지만 당사에서는 Zendesk를 사용해 고객 상호작용으로부터 그 누구도 수집하지 하고 있지 않는 데이터를 얻고 있습니다.”Gershwin Exeter글로벌 서비스 담당 부사장고객 사례 보기“Zendesk AI 덕분에 업무를 간소화하고 효율성을 높일 기회가 생겨 굉장히 기쁩니다. 이를 통해 비즈니스에 중요도가 높은 프로젝트에 더 많은 시간을 투입하여 매출 확대와 신규 영업 채널 발굴에 박차를 가할 수 있을 것입니다.”Ian HuntLiberty London CX 담당이사고객 사례 보기“Zendesk의 연동 기능, 유연성, 심도 있는 기능 덕분에 원하는 방식으로 자유롭게 사용할 수 있었고, 정말 흥미롭고 강력한 방식으로 확장할 수 있었어요.”Laurie Leduc커뮤니티 지원 팀장고객 사례 보기“Zendesk Suite에 워크플로우를 구축한 결과, 긴급한 문제를 처리하는 데 있어 고객의 기대를 충족하거나 뛰어넘을 수 있었습니다.”Caitlin Wood고객 운영 담당 부사장고객 사례 보기“대부분의 기업은 고객 프로필에 담긴 데이터의 황금 보고를 놓치고 있습니다. 하지만 당사에서는 Zendesk를 사용해 고객 상호작용으로부터 그 누구도 수집하지 하고 있지 않는 데이터를 얻고 있습니다.”Gershwin Exeter글로벌 서비스 담당 부사장고객 사례 보기수상 경력에 빛나는 Zendesk 서비스 솔루션업계 최고의 리더가 인정합니다종합 고객 서비스 솔루션모든 채널에 있는 고객의 대화를 통합하여 상담사에게 필요한 맥락을 제공합니다. 대시보드와 데이터에 손쉽게 액세스하여 서비스 품질을 개선할 수 있습니다. Zendesk AI로 첫날부터 고객의 문의를 자동으로 해결하세요. 고객 서비스 살펴보기직원 서비스를 간편하게 해결Zendesk AI를 통한 직원 서비스 솔루션은 HR 팀이 규모에 따라 필요한 도움을 쉽게 받고 효율성을 유지할 수 있도록 지원합니다. 직원 서비스 살펴보기자동화 목표 달성Resolution Learning Loop™로 더 많은 자동화 실현AI, 인간 상담원, 지식을 하나의 플랫폼에 연결하여 자동화를 향상시킵니다. 상호작용 데이터를 통합하고 Zendesk AI를 적용하여 Resolution Learning Loop™는 서비스를 지속적으로 개선하여 보다 자동화되고 높은 품질의 해결책을 제공합니다. 자세히 알아보기추가 리소스 제품 추천강력하고 유연한 플랫폼 보고서 2026 CX 트렌드 가이드 Zendesk AI: 고객 서비스의…",
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            "last_good": {
                "checked_at": "2026-03-19T00:21:09+00:00",
                "summary": "External checks ran, but the verified result set was still too sparse to harden the verdict.",
                "decision": {
                    "state": "insufficient",
                    "uncertainty": true,
                    "candidate_support": 0,
                    "candidate_contradiction": 0,
                    "supports": {
                        "dangerous": false,
                        "scam": false,
                        "spam": false,
                        "nsfw": false,
                        "trusted": false
                    },
                    "evidence_quality": "low",
                    "state_label": "Inconclusive",
                    "state_reason": "Public search did not yield usable third-party matches, so the system fell back to first-party inspection only."
                },
                "signals": {
                    "scores": {
                        "legit": 0,
                        "safe": 0,
                        "trusted": 0,
                        "caution": 0,
                        "scam": 0,
                        "dangerous": 0,
                        "spam": 0,
                        "nsfw": 0
                    },
                    "counts": {
                        "official_presence": 0,
                        "business_profiles": 0,
                        "positive_reviews": 0,
                        "negative_reviews": 0,
                        "scam_reports": 0,
                        "dangerous_reports": 0,
                        "spam_reports": 0,
                        "adult_reports": 0
                    },
                    "candidate_support": 0,
                    "candidate_contradiction": 0,
                    "highlights": [
                        "External evidence remained inconclusive because diversity, exact matching, or confidence was still too weak."
                    ]
                },
                "citations": []
            }
        },
        "external_decision": {
            "state": "insufficient",
            "uncertainty": true,
            "candidate_support": 0,
            "candidate_contradiction": 0,
            "supports": {
                "dangerous": false,
                "scam": false,
                "spam": false,
                "nsfw": false,
                "trusted": false
            },
            "evidence_quality": "low",
            "state_label": "Inconclusive",
            "state_reason": "Public search did not yield usable third-party matches, so the system fell back to first-party inspection only."
        },
        "signal_scores": [
            {
                "label": "Strongest tag heuristic",
                "value": "Uncertain · 70%",
                "tone": "unknown",
                "detail": "The highest raw tag match from the heuristic engine before visibility thresholds and manual overrides."
            },
            {
                "label": "Trust score",
                "value": "43/100",
                "tone": "spam",
                "detail": "Confidence derived from authority, crawl quality, stability, and risk signals."
            },
            {
                "label": "Authority score",
                "value": "37/100",
                "tone": "caution",
                "detail": "A higher authority score usually means broader reputation and backlink confidence."
            },
            {
                "label": "Spam risk",
                "value": "4/100",
                "tone": "good",
                "detail": "Lower is better. This blends spam indicators with false-positive protections for legitimate sites."
            },
            {
                "label": "Quality score",
                "value": "29/100",
                "tone": "spam",
                "detail": "Based on crawl quality, content completeness, and technical evidence."
            },
            {
                "label": "Safety score",
                "value": "100/100",
                "tone": "good",
                "detail": "Higher is safer. Direct fraud signals can heavily cap this even when SEO signals look strong."
            },
            {
                "label": "Fraud score",
                "value": "0/100",
                "tone": "good",
                "detail": "Lower is better. This reflects phishing, drainer, fake-support, fake-shop, and malware signals."
            },
            {
                "label": "Infrastructure risk",
                "value": "0/100",
                "tone": "good",
                "detail": "Lower is better. This reflects the IP, registrar, and nameserver neighbourhood seen by the crawler."
            },
            {
                "label": "Evidence confidence",
                "value": "18/100",
                "tone": "spam",
                "detail": "Higher means the crawler had enough pages and registry evidence to make a stronger call."
            },
            {
                "label": "External evidence",
                "value": "Low",
                "tone": "unknown",
                "detail": "Quality of the structured search and review evidence cluster."
            },
            {
                "label": "External decision",
                "value": "Inconclusive",
                "tone": "unknown",
                "detail": "How third-party evidence compares with the current candidate tag."
            },
            {
                "label": "NSFW score",
                "value": "0/100",
                "tone": "good",
                "detail": "Context-aware adult-content detection with medical / educational false-positive reduction."
            },
            {
                "label": "Registry stability",
                "value": "100/100",
                "tone": "good",
                "detail": "Based on age, expiry runway, and the amount of ownership / registrar churn."
            }
        ],
        "signal_sections": [
            {
                "title": "Registry & ownership",
                "items": [
                    {
                        "label": "Domain age",
                        "value": "—",
                        "tone": "unknown",
                        "detail": "Older domains generally carry more historical trust than very new ones."
                    },
                    {
                        "label": "Stability score",
                        "value": "100/100",
                        "tone": "good",
                        "detail": "Penalised by registrar, ownership, and nameserver churn."
                    },
                    {
                        "label": "Days to expiry",
                        "value": "—",
                        "tone": "unknown",
                        "detail": "Very short renewal windows can be a weak trust signal."
                    },
                    {
                        "label": "Registrar / ownership changes",
                        "value": "0 / 0",
                        "tone": "good",
                        "detail": "Frequent ownership churn can weaken trust."
                    },
                    {
                        "label": "Nameserver changes",
                        "value": "0",
                        "tone": "good",
                        "detail": "Repeated infrastructure changes can indicate instability."
                    },
                    {
                        "label": "DNSSEC / privacy",
                        "value": "DNSSEC off · privacy off",
                        "tone": "caution",
                        "detail": "DNSSEC strengthens DNS trust; privacy is neutral on its own."
                    }
                ]
            },
            {
                "title": "Reputation & search evidence",
                "items": [
                    {
                        "label": "Backlinks",
                        "value": "11",
                        "tone": "unknown",
                        "detail": "Broader backlink evidence usually improves confidence."
                    },
                    {
                        "label": "Referring domains",
                        "value": "11",
                        "tone": "caution",
                        "detail": "Unique linking domains are more useful than raw link volume."
                    },
                    {
                        "label": "Organic keywords",
                        "value": "13",
                        "tone": "unknown",
                        "detail": "Search footprint helps distinguish real sites from thin shells."
                    },
                    {
                        "label": "Indexed pages",
                        "value": "1",
                        "tone": "unknown",
                        "detail": "Larger index coverage usually means more evidence to classify from."
                    },
                    {
                        "label": "Brand strength",
                        "value": "8/100",
                        "tone": "spam",
                        "detail": "Stronger brand signals reduce false positives for legitimate sites."
                    },
                    {
                        "label": "Risk label",
                        "value": "GOOD",
                        "tone": "unknown",
                        "detail": "This is the raw crawl / heuristic risk label feeding the tag model."
                    }
                ]
            },
            {
                "title": "Crawl, content & technicals",
                "items": [
                    {
                        "label": "HTTP status",
                        "value": "200",
                        "tone": "good",
                        "detail": "Healthy responses make classification more reliable."
                    },
                    {
                        "label": "HTTPS / speed",
                        "value": "HTTPS OK · 391 ms",
                        "tone": "good",
                        "detail": "Slow or broken technical signals weaken confidence."
                    },
                    {
                        "label": "Content words",
                        "value": "0",
                        "tone": "unknown",
                        "detail": "Thin pages are harder to trust and easier to manipulate."
                    },
                    {
                        "label": "Schema / structure",
                        "value": "0 schema · no meta · no H1",
                        "tone": "unknown",
                        "detail": "Structured markup and basic on-page hygiene improve quality confidence."
                    },
                    {
                        "label": "Links on page",
                        "value": "0 internal · 0 external",
                        "tone": "caution",
                        "detail": "Link patterns help detect thin directories and promo pages."
                    },
                    {
                        "label": "Page speed / mobile",
                        "value": "97/100 · 46/100",
                        "tone": "caution",
                        "detail": "Better technical quality generally reduces low-effort site patterns."
                    },
                    {
                        "label": "Crawl access",
                        "value": "Cloudflare challenge",
                        "tone": "caution",
                        "detail": "Cloudflare challenge or bot protection blocked the crawler. Scores may be based on partial evidence."
                    }
                ]
            },
            {
                "title": "External evidence & explainability",
                "items": [
                    {
                        "label": "Decision state",
                        "value": "Inconclusive",
                        "tone": "unknown",
                        "detail": "Public search did not yield usable third-party matches, so the system fell back to first-party inspection only."
                    },
                    {
                        "label": "Evidence quality",
                        "value": "Low",
                        "tone": "unknown",
                        "detail": "Blends source trust, domain matching, evidence diversity, and freshness."
                    },
                    {
                        "label": "Support vs contradiction",
                        "value": "0 / 0",
                        "tone": "unknown",
                        "detail": "Compares how much structured external evidence supports the candidate tag against evidence that contradicts it."
                    },
                    {
                        "label": "Qualified risk sources",
                        "value": "No",
                        "tone": "good",
                        "detail": "Risk tags only promote from external evidence when source diversity or source trust thresholds are met."
                    },
                    {
                        "label": "Uncertainty buffer",
                        "value": "Active",
                        "tone": "caution",
                        "detail": "Prevents thin or mixed external evidence from forcing a stronger tag than the evidence can justify."
                    }
                ]
            }
        ],
        "positives": [
            "Low registrar / ownership churn with solid registry stability."
        ],
        "risks": [
            "Cloudflare limited the crawl: Cloudflare challenge or bot protection blocked the crawler.",
            "External evidence was mixed or sparse, so the tag model keeps an uncertainty buffer instead of overcommitting."
        ]
    },
    "traffic_confidence": 12,
    "whois": {
        "current": {
            "id": 70315,
            "domain": "zendesk.kr",
            "source_type": "whois_text",
            "rdap_url": "",
            "registrar_name": "",
            "registrar_handle": "",
            "registrant_name": "",
            "registrant_org": "",
            "registrant_country": "",
            "registrant_email": "",
            "abuse_email": "",
            "created_date": null,
            "updated_date": null,
            "expires_date": null,
            "nameservers_json": "[]",
            "status_json": "[]",
            "dnssec": "unknown",
            "privacy_protected": 0,
            "content_hash": "f7e17c57c5fdd24df1793ece6bff99716369356b90b29c4725ac3ba12a76b72c",
            "history_count": 1,
            "last_checked_at": "2026-03-31 11:27:45",
            "last_changed_at": "2026-03-31 11:27:45",
            "created_at": "2026-03-31 11:27:46",
            "updated_at": "2026-03-31 11:27:46"
        },
        "history": [
            {
                "id": 74557,
                "domain": "zendesk.kr",
                "source_type": "whois_text",
                "registrar_name": "",
                "registrar_handle": "",
                "registrant_name": "",
                "registrant_org": "",
                "registrant_country": "",
                "registrant_email": "",
                "abuse_email": "",
                "created_date": null,
                "updated_date": null,
                "expires_date": null,
                "nameservers_json": "[]",
                "status_json": "[]",
                "dnssec": "unknown",
                "privacy_protected": 0,
                "content_hash": "f7e17c57c5fdd24df1793ece6bff99716369356b90b29c4725ac3ba12a76b72c",
                "checked_at": "2026-03-31 11:27:45",
                "change_summary": "Initial WHOIS snapshot captured.",
                "created_at": "2026-03-31 11:27:45"
            }
        ],
        "signals": {
            "age_years": 0,
            "days_to_expiry": null,
            "days_since_last_registry_update": null,
            "stability_score": 100,
            "registrar_changes": 0,
            "ownership_changes": 0,
            "nameserver_changes": 0,
            "status_changes": 0,
            "history_entries": 1,
            "privacy_protected": false,
            "dnssec_enabled": false,
            "has_registrant_country": false,
            "registrant_country": "",
            "nameserver_count": 0,
            "status_count": 0
        }
    },
    "discovered_domain": {
        "id": 50845,
        "domain": "zendesk.kr",
        "first_seen_at": "2026-03-15 16:33:06",
        "last_crawled_at": "2026-03-31 11:27:47",
        "last_title": null,
        "last_http_status": 200,
        "discovered_from_domain": "zendesk.com",
        "depth": 0,
        "backlinks_count": 11,
        "rating_cache": 28,
        "spam_score": 10,
        "risk_label": "good",
        "category_name": "Business",
        "primary_country_code": "KR",
        "internal_links_count": 0,
        "external_links_count": 0,
        "social_profiles_count": 0,
        "content_word_count": 0,
        "title_quality_score": 0,
        "has_meta_description": 0,
        "has_h1": 0,
        "language_code": "",
        "response_time_ms": 391,
        "robots_status": 0,
        "sitemap_status": 0,
        "sitemap_total_urls": 0,
        "quality_score": 29,
        "site_name": "",
        "canonical_domain": "",
        "favicon_present": 0,
        "schema_org_count": 0,
        "noindex_detected": 0,
        "feed_links_count": 0,
        "https_working": 1,
        "estimated_authority_score": 24,
        "trust_score": 39,
        "nsfw_score": 0,
        "overall_rank_estimate": 8117628,
        "primary_tag": "Uncertain",
        "tag_codes": "Uncertain,C,Blocked",
        "manual_verified_status": "",
        "manual_tag_codes": "",
        "manual_rating_delta": 0,
        "manual_authority_delta": 0,
        "manual_trust_delta": 0,
        "manual_note": null,
        "manual_adjusted_by": null,
        "manual_adjusted_at": null,
        "manual_lock_scores": 0,
        "manual_lock_flags": 0,
        "crawl_blocked": 1,
        "crawl_blocked_by": "Cloudflare",
        "crawl_blocked_reason": "Cloudflare challenge or bot protection blocked the crawler.",
        "safety_score": 100,
        "fraud_score": 0,
        "legitimacy_score": 23,
        "infrastructure_risk_score": 0,
        "score_confidence": 12,
        "tag_confidence": 10,
        "category_confidence": 12,
        "deep_crawl_pages": 0,
        "resolved_ip": "104.18.106.140",
        "category_candidates_json": "[{\"category\":\"General\",\"score\":17}]",
        "page_signals_json": "[]",
        "score_reasons_json": "[\"The crawler was partially blocked, so the verdict is based on weaker evidence than usual.\",\"Category evidence stayed thin, so the output was softened to a broader classification.\",\"Low evidence confidence now reduces how high the public rating can climb.\"]",
        "route_domain": "zendesk.kr",
        "display_domain": "zendesk.kr"
    },
    "explainability": {
        "summary": "zendesk.kr currently scores 42/100. The score is being shaped by a mixed signal profile rather than one dominant factor. Evidence confidence is still limited, so the score can move materially after more evidence is collected. This is an estimated profile rather than a manually tracked one. Crawler access was partially blocked, which lowers confidence in some sections.",
        "badges": [
            {
                "label": "Profile",
                "value": "Estimated profile",
                "tone": "unknown",
                "detail": null
            },
            {
                "label": "Evidence confidence",
                "value": "Low confidence",
                "tone": "risk",
                "detail": "12/100"
            },
            {
                "label": "Traffic confidence",
                "value": "Low confidence",
                "tone": "risk",
                "detail": "12/100"
            },
            {
                "label": "Crawler access",
                "value": "Partially blocked",
                "tone": "caution",
                "detail": null
            }
        ],
        "weighted_contributions": [
            {
                "label": "Quality system",
                "points": "+9.5",
                "tone": "risk",
                "detail": "Technical quality, crawl depth, page structure, and implementation hygiene. Current subsystem score: 28/100."
            },
            {
                "label": "Reputation system",
                "points": "+13.3",
                "tone": "risk",
                "detail": "Authority, search visibility, reach, engagement, and registry stability. Current subsystem score: 39/100."
            },
            {
                "label": "Safety system",
                "points": "+32.0",
                "tone": "good",
                "detail": "Fraud, spam, and trust signals from infrastructure, crawl, and registry evidence. Current subsystem score: 100/100."
            },
            {
                "label": "Risk clamp",
                "points": "-13.0",
                "tone": "risk",
                "detail": "Safety thresholds capped the final score until the risk profile improves."
            }
        ],
        "evidence_cards": [
            {
                "label": "Authority and trust",
                "value": "37/100 · trust 42/100",
                "tone": "risk",
                "detail": "52 monthly visitors, 13 organic keywords, brand completeness 8/100, engagement 67/100."
            },
            {
                "label": "Backlink and search evidence",
                "value": "11 referring domains",
                "tone": "good",
                "detail": "11 backlinks across 11 referring domains. Diversity 96/100; spam penalty 0."
            },
            {
                "label": "Registry and domain stability",
                "value": "0.0 years old",
                "tone": "good",
                "detail": "Stability 100/100 · age 0.0 years."
            },
            {
                "label": "Safety and fraud posture",
                "value": "Safety 100/100 · fraud 0/100",
                "tone": "good",
                "detail": "Primary tag Uncertain · safety 100/100 · fraud 0/100 · crawler visibility limited."
            }
        ],
        "positives": [
            "Low registrar / ownership churn with solid registry stability.",
            "Registry history looks stable, which supports legitimacy and trust.",
            "HTTPS is working, so the site clears a basic transport-security check.",
            "Backlink diversity looks broad enough to strengthen authority confidence."
        ],
        "risks": [
            "Cloudflare limited the crawl: Cloudflare challenge or bot protection blocked the crawler.",
            "External evidence was mixed or sparse, so the tag model keeps an uncertainty buffer instead of overcommitting.",
            "The crawler was blocked or rate-limited, so multiple conclusions are based on partial evidence.",
            "Traffic and reach estimates are still low confidence, so commercial scale signals may move after more evidence is collected."
        ],
        "freshness": [
            {
                "label": "Crawl evidence",
                "value": "2026-03-31 11:27:47",
                "tone": "risk",
                "detail": "Crawl and page content sample. Age: 15d ago."
            },
            {
                "label": "WHOIS snapshot",
                "value": "2026-03-31 11:27:45",
                "tone": "risk",
                "detail": "Registry profile and stability signals. Age: 15d ago."
            },
            {
                "label": "Keyword view",
                "value": "2026-04-16 07:10:49",
                "tone": "good",
                "detail": "Estimated visibility until tracked keyword snapshots exist. Age: 0s ago."
            },
            {
                "label": "Rank history",
                "value": "2026-04-16 07:10:49",
                "tone": "good",
                "detail": "Estimated trend derived from current profile and crawl signals. Age: 0s ago."
            },
            {
                "label": "Audience geography",
                "value": "Not captured yet",
                "tone": "unknown",
                "detail": "Audience mix is estimated from available signals rather than first-party audience logs."
            }
        ],
        "section_notes": {
            "audience": "Audience geography is estimated from category, country, traffic mix, and brand signals until first-party audience data is collected. Crawl access was limited, so this section is lower confidence.",
            "keywords": "Top keywords are estimated from crawl language, brand, category, and visibility signals until tracked keyword snapshots are stored. Crawl access was limited, so this section is lower confidence.",
            "history": "Rank history is estimated from the current profile because no stored history exists for this domain yet. Crawl access was limited, so projected trends should be treated cautiously."
        },
        "base_weighted_score": 55,
        "fraud_clamp_penalty": 13,
        "final_score": 42
    },
    "insight_snapshot": {
        "version": 1,
        "generated_at": "2026-04-16T07:10:49+00:00",
        "domain": "zendesk.kr",
        "display_name": "zendesk.kr",
        "is_tracked": false,
        "is_estimated": true,
        "overall_score": 42,
        "authority_score": 37,
        "trust_score": 42,
        "safety_score": 100,
        "fraud_score": 0,
        "confidence_score": 12,
        "traffic_confidence": 12,
        "last_crawled_at": "2026-03-31 11:27:47",
        "crawl_blocked": true,
        "summary": "zendesk.kr currently scores 42/100. The score is being shaped by a mixed signal profile rather than one dominant factor. Evidence confidence is still limited, so the score can move materially after more evidence is collected. This is an estimated profile rather than a manually tracked one. Crawler access was partially blocked, which lowers confidence in some sections.",
        "badges": [
            {
                "label": "Profile",
                "value": "Estimated profile",
                "tone": "unknown",
                "detail": null
            },
            {
                "label": "Evidence confidence",
                "value": "Low confidence",
                "tone": "risk",
                "detail": "12/100"
            },
            {
                "label": "Traffic confidence",
                "value": "Low confidence",
                "tone": "risk",
                "detail": "12/100"
            },
            {
                "label": "Crawler access",
                "value": "Partially blocked",
                "tone": "caution",
                "detail": null
            }
        ],
        "top_positive_signals": [
            "Low registrar / ownership churn with solid registry stability.",
            "Registry history looks stable, which supports legitimacy and trust.",
            "HTTPS is working, so the site clears a basic transport-security check.",
            "Backlink diversity looks broad enough to strengthen authority confidence."
        ],
        "top_risk_signals": [
            "Cloudflare limited the crawl: Cloudflare challenge or bot protection blocked the crawler.",
            "External evidence was mixed or sparse, so the tag model keeps an uncertainty buffer instead of overcommitting.",
            "The crawler was blocked or rate-limited, so multiple conclusions are based on partial evidence.",
            "Traffic and reach estimates are still low confidence, so commercial scale signals may move after more evidence is collected."
        ],
        "freshness": [
            {
                "label": "Crawl evidence",
                "value": "2026-03-31 11:27:47",
                "tone": "risk",
                "detail": "Crawl and page content sample. Age: 15d ago."
            },
            {
                "label": "WHOIS snapshot",
                "value": "2026-03-31 11:27:45",
                "tone": "risk",
                "detail": "Registry profile and stability signals. Age: 15d ago."
            },
            {
                "label": "Keyword view",
                "value": "2026-04-16 07:10:49",
                "tone": "good",
                "detail": "Estimated visibility until tracked keyword snapshots exist. Age: 0s ago."
            },
            {
                "label": "Rank history",
                "value": "2026-04-16 07:10:49",
                "tone": "good",
                "detail": "Estimated trend derived from current profile and crawl signals. Age: 0s ago."
            },
            {
                "label": "Audience geography",
                "value": "Not captured yet",
                "tone": "unknown",
                "detail": "Audience mix is estimated from available signals rather than first-party audience logs."
            }
        ],
        "top_tags": [
            {
                "code": "Uncertain",
                "label": "Uncertain",
                "tone": "unknown"
            },
            {
                "code": "T",
                "label": "Trusted",
                "tone": "good"
            },
            {
                "code": "C",
                "label": "Caution",
                "tone": "caution"
            }
        ]
    },
    "is_tracked": false,
    "is_estimated": true,
    "live_state": {
        "status": "processing",
        "status_label": "Cache build running",
        "message": "The refreshed page cache is still being built for this domain.",
        "updated_at": "2026-04-17T11:41:04+00:00"
    },
    "refresh_state": {
        "canRequest": false,
        "queued": true,
        "processing": true,
        "stageKey": "cache-queued",
        "stageLabel": "Cache build running",
        "cooldownUntil": null,
        "message": "The refreshed page cache is still being built for this domain.",
        "action": "/domain/zendesk.kr/refresh",
        "isGuestCooldown": false,
        "cooldownSeconds": 0
    },
    "urlscan_report": {
        "domain": "zendesk.kr",
        "status": "idle",
        "submitted_at": null,
        "completed_at": null,
        "last_checked_at": null,
        "last_error": "",
        "submitted_url": "https://zendesk.kr/",
        "uuid": "",
        "result_url": "",
        "api_result_url": "",
        "visibility": "public",
        "summary": "No urlscan.io report has been requested for this domain yet.",
        "report": [],
        "report_summary": [],
        "is_fresh": false,
        "can_retry": true,
        "poll_after_seconds": 20
    }
}