Refund Policy
This policy explains how Website Rank handles refund requests for subscriptions, included monthly API requests, one-off API credit packs, and related billing charges. It is designed to be clear without boxing you into a rigid policy when a genuine problem needs a human review.
Standard refund window
Refunds may be granted if you are unhappy with the service and cancel within 14 days of the charge.
Requests after 14 days
You can still request a refund after 14 days. Those requests are reviewed case by case and may not always be granted.
How refunds are reviewed
Website Rank is a digital service with subscriptions, API access, and credits that can be delivered or consumed quickly. Because of that, refund decisions are not based on a single yes-or-no rule. We look at timing, delivery, actual usage, and whether the problem raised can reasonably be fixed instead.
Recent cancellations are easier to review favourably. Requests made soon after a charge and before heavy usage are more likely to be approved.
Consumed digital benefits matter. We may consider whether subscription access, included monthly API requests, or purchased credits were already delivered or heavily used.
Service issues are reviewed properly. If the service did not behave as described, we may investigate logs, billing state, or account history before deciding.
Fraud and abuse checks still apply. Refunds may be refused where there are signs of chargeback abuse, policy abuse, token misuse, or other dishonest activity.
What we may consider
- Time since the charge: how long it has been since payment was taken.
- Actual usage: whether the subscription, API access, or API credits were actively used.
- Delivered benefits: whether digital access, included requests, or purchased credits were already applied to the account.
- Service quality issues: whether you reported a real problem and whether it can be fixed.
- Safety and abuse risk: fraud, abuse, repeated disputes, or chargeback history.
What this usually means in practice
- Subscriptions: may be refunded when cancelled quickly and not materially used.
- Included monthly API requests: may affect the decision if they were already granted and heavily consumed.
- One-off API credit packs: are digital purchases and may be harder to refund once delivered or used.
- Repeat requests: repeated refund requests after heavy use may be declined.
Cancellation before requesting a refund
If your issue relates to a recurring subscription, you should cancel it first through the billing area or the Stripe billing portal so future charges do not continue while the request is being reviewed. Cancelling stops future renewal billing, but it does not automatically guarantee a refund for charges that have already been taken.
How refunds are issued
Approved refunds are normally returned to the original payment method used at checkout. Timing can vary depending on Stripe, your bank, card network, or payment provider.
- Refund timing is not always instant.
- Partial refunds may be used where appropriate.
- We may contact you first if a simpler fix is available.
How to request a refund
Please send your request with enough detail for us to investigate it properly.
- the account email address
- the charge date or rough billing date
- the plan or credit pack involved
- a short explanation of what went wrong or why you are unhappy
Send refund requests to Website Rank at admin@website-rank.com.